Full Circle Recruitment

Are you an experienced claims professional looking to join a supportive, remote-first team? We’re seeking a skilled Claims Handler to manage property claims across both personal and commercial portfolios. The Opportunity We are seeking a skilled Claims Handler to join our expanding remote team. This is a fully remote position, with the option to work from our Bristol office if you live locally or prefer a hybrid approach.  You will manage a varied portfolio of domestic and commercial property claims (typically £25k–£250k), taking ownership from first notification through to settlement.  A key part of the role will involve reviewing evidence and producing full, detailed reports to a high professional standard—including ABI-style formats. This role suits someone who enjoys technical report writing, structured investigations, and delivering a high-quality customer journey from a home-based setting. What You’ll Do • Manage claims from start to finish, ensuring accuracy, compliance, and excellent customer service • Handle non-delegated authority claims, liaising with insurers, brokers, and stakeholders • Prepare clear, detailed ABI-style reports including liability, quantum, and policy analysis • Communicate professionally and empathetically with policyholders throughout the claims process • Coordinate with surveyors, contractors, and loss adjusters to validate claims and control costs • Ensure all claims handling meets FCA standards and internal audit requirements What You’ll Bring • Background in domestic and commercial property claims, ideally with delegated authority up to £100k • Strong understanding of TPA operations and insurer liaison • Experience producing precise ABI-style reports including coverage analysis and reserve setting • Familiarity with FCA guidelines and compliance frameworks (TCF, Consumer Duty) • Proficient with claims management systems, ECF platforms, and Microsoft Office • Cert CII or Cert CILA preferred; ongoing professional development supported What We Offer • Competitive salary, negotiable based on experience • Performance bonuses to reward your contribution • Pension contributions and generous holiday allowance (28 days + bank holidays) • Private health care and financial support for CILA qualifications • Flexible, remote-first working with optional Bristol office use • Supportive team culture, mentoring, and career progression opportunities Apply Today Ready to take control of your claims career and join a team where your expertise is valued, your development is supported, and your contributions make a real impact? Apply now and become a vital part of our growing, high-performing team!

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We are seeking a Loss Adjuster to join our expanding team. This is a field-based role with flexibility, offering the chance to manage a varied caseload across domestic and commercial losses (valued £25k-£250k). You will be responsible for investigating and reporting on a wide range of insurance claims, including escape of water, fire, flood, storm, impact, theft, liability and subsidence. You will also be required to assess risk presentation issues and write full ABI-style reports to a high standard.     About Us: We pride ourselves on providing expert TPA and loss adjusting services with a personal touch. We specialise in all insurance perils and deliver thorough, high-quality reports tailored to the needs of insurers and policyholders alike.   Key Responsibilities: • Manage a diverse caseload of claims across all perils • Conduct on-site inspections and liaise with policyholders, brokers, and insurers • Produce detailed and accurate ABI-style reports • Compile risk presentation reports with clear, professional recommendations • Deliver excellent customer service and manage claims efficiently from cradle to grave   About You: • Minimum 2 years’ experience as a Loss Adjuster • Proven experience handling claims across all insurance perils • Competent in writing full ABI-style reports • Experience in producing risk presentation reports desirable not essential as training will be offered • Strong organisational and time management skills • Self-motivated with the ability to work independently • Professional qualifications (e.g. CILA) are desirable but not essential   What We Offer: • Competitive salary, benefits, pension and bonus structure (Base salary up to £55,000) • Flexible working arrangements • Supportive team environment with expert colleagues to assist in the handling of claims • Opportunities for continued professional development    

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Our client specialises in providing expert claims management solutions to individuals and businesses in need of assistance navigating insurance claims processes. They offer a range of services including claim assessment, negotiation with insurance companies, and settlement support. Their team of experienced professionals works diligently to ensure clients receive fair and timely settlements for their claims. With a strong focus on customer satisfaction and a track record of successful outcomes, the company has established itself as a trusted partner in the claims management industry. Through their personalised approach and commitment to excellence, they strive to alleviate the stress and complexities often associated with insurance claims, providing their clients with peace of mind during challenging times.   Summary: The Restoration Technician will be responsible for restoring buildings and structures to their original state after damage caused by water, fire, mold, or other disasters. This role requires a strong attention to detail, excellent problem-solving skills, and precise execution to ensure the successful restoration of properties.   Benefits: Company van + fuel card Performance bonuses Flexibility in working arrangements Opportunity for Growth: Be part of a growing business where your input directly shapes our future. Work-Life Balance: We understand the importance of flexible working hours to match your lifestyle. Variety of Work: Engage in diverse projects across residential and commercial sectors. Strong Client Relationships: We’re committed to building lasting connections with a wide range of clients. Covering regions such as Bristol, Bath, Swindon, Gloucester and surrounding areas Key Responsibilities: Be the Expert: Apply your knowledge in water and fire damage restoration to provide top-notch solutions. Customer Engagement: Build and maintain positive relationships with a diverse clientele, ensuring high-quality service delivery. Business Development: Spot and act on new business opportunities, contributing to our growth. Quality and Safety: Uphold our standards in all processes, ensuring a safe and efficient work environment. Team Leadership: Guide and develop your team, sharing insights and fostering a collaborative atmosphere. Equipment and Reporting: Manage equipment readiness, maintain job logs, and ensure timely updates on work progress. Qualifications: Proven Skills: Solid experience in disaster restoration, particularly water and fire damage. Knowledge Base: Understanding of building structures, mould/bacteria, and technical aspects of restoration. Business Savvy: A grasp of Profit and Loss, cost control, and upselling abilities. Qualifications: Ideally, you’ll have GCSEs in English/Mathematics and a BDMA Technician certification. Core Competencies: You should be safety-conscious, customer-focused, and adept at problem-solving. We value team players with strong communication and organizational skills. Valid driver's license and clean driving record.

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We are looking for a skilled Building Surveyor to join a team in Bristol. As a Building Surveyor, you will play a crucial role in assessing, inspecting, and reporting on buildings to ensure compliance with regulations and standards. What sets this client apart is their focus on customer communication and education. They prioritise keeping clients informed throughout the claims process, providing updates and guidance every step of the way. This proactive approach not only ensures clear expectations but also builds trust with their clients, who can feel confident in the expertise and dedication of the Building Surveying team.   Benefits: Competitive salary + car allowance Career progression and growth opportunities Performance bonuses Flexibility in working arrangements (expected in the office two days a week) Covering regions such as Bristol, Bath, and Gloucester   Key Responsibilities: Conduct thorough inspections and assessments of buildings to identify potential risks and hazards. Analyze building plans, specifications, and construction techniques to ensure compliance with safety regulations. Evaluate existing insurance policies and coverage to determine adequacy and recommend adjustments as necessary. Provide detailed reports and recommendations to insurance companies and policyholders on risk assessment and mitigation strategies. Collaborate with architects, engineers, and contractors to develop risk management plans and recommend improvements to building structures. Stay informed about changes in building codes, laws, and regulations related to insurance coverage to ensure compliance and mitigate risks effectively.   Taking on the role is a thrilling opportunity that can lead to personal growth and professional development. If you feel prepared to embrace the challenges and responsibilities that come with this position, then apply today!

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Our Client is seeking an experienced and proactive Claims Handler to join their growing claims operation based in Bristol. This role sits at the heart of the claims lifecycle, managing cases from first notification through to settlement, delivering a high standard of customer service while ensuring technical accuracy, compliance, and timely resolution. The position would suit someone with a solid grounding in insurance claims who enjoys ownership of files, working collaboratively with insurers, policyholders, contractors, and third parties, and contributing to a positive claims experience. Key Responsibilities Manage a caseload of claims from First Notification of Loss (FNOL) through to conclusion Handle policy interpretation, liability assessment, and coverage decisions Liaise with policyholders, insurers, brokers, loss adjusters, contractors, and third parties Instruct and manage suppliers where required, monitoring progress and costs Ensure claims are handled in line with policy terms, service level agreements, and regulatory requirements Maintain accurate and up-to-date claim records and correspondence Proactively progress claims, identifying and resolving issues to avoid delays Deliver clear, professional communication with customers throughout the claims journey Experience & Skills Required Previous experience in an insurance claims handling role (property, liability, or commercial preferred) Strong understanding of claims processes and principles Confident communicator with a customer-focused mindset Highly organised with the ability to manage multiple claims simultaneously Good attention to detail and sound decision-making skills Comfortable working both independently and as part of a team Experience using claims management systems is advantageous Qualifications (Desirable, Not Essential) Cert CII, Cert CILA, or working towards professional insurance qualifications Strong commitment to ongoing professional development What’s on Offer Competitive salary and benefits package Clear progression and development opportunities Supportive and collaborative team environment Exposure to a varied and interesting claims portfolio Long-term career opportunity within a growing business

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Project Manager – Client-Side / Consultancy Experience Location: London Contract: Full-time About the Company We are a dynamic, forward-thinking consultancy that has doubled in size over the past decade, driven by a strong reputation and a genuine passion for delivering smarter, more sustainable, future-focused projects. Recognised for leadership in sustainable development and progressive business practices, we are committed to creating positive impact for communities, clients, and the environment. Our culture is built on trust, authenticity, and long-term custodianship. We actively invest in our people through tailored learning, professional development, and support toward chartership. You will be encouraged to bring ideas, challenge convention, and shape both your own future and that of the business. The Opportunity We are seeking a talented and motivated Project Manager to join our growing London team. This role offers genuine career progression, increased visibility with clients and leadership, and the opportunity to work across a diverse portfolio of high-quality projects. You will not be confined to a single sector. Variety is a key part of the role, with projects typically spanning: Leisure Residential Hotels Heritage Arts & cultural schemes This is an opportunity for a Project Manager who wants to make a meaningful contribution, take ownership, and grow within a supportive consultancy environment. What You’ll Be Doing Delivering client-side project management services across pre- and post-contract stages Providing technical advice and leadership throughout the project lifecycle Managing programmes, budgets, procurement strategies, and consultant teams Coordinating design teams and overseeing contract administration Identifying, assessing, and mitigating project risks Managing change in scope, programme, or resources while maintaining project outcomes Ensuring compliance with regulatory requirements, health & safety standards, and internal quality procedures Building and maintaining strong client and stakeholder relationships Reporting clearly on progress, risks, and opportunities to clients and senior leadership About You You are a confident and proactive Project Manager with consultancy experience who is motivated by impact, collaboration, and continuous improvement. You will bring: A minimum of 2 years’ experience in consultancy-based construction project management Experience working across multiple sectors and project types Proven ability to deliver programmes and manage complex project timelines Strong understanding of construction methodologies, procurement routes, and design coordination Experience managing contract forms such as NEC, JCT, and/or FIDIC Solid commercial awareness, including budgeting, cost control, and value engineering Strong risk management and problem-solving skills Excellent interpersonal and communication skills Qualifications: MCIOB, MRICS, APM, or equivalent professional qualification, or A clear commitment to achieving chartered status What We Offer Hybrid working with flexible office hours Competitive salary reflecting skills and experience Tailored training, development, and chartership support 38 days’ annual leave, including public holidays Your birthday off Enhanced maternity and paternity leave Employer pension contribution of 6% Life cover at 3x salary Access to digital GP and wellbeing services Comprehensive in-house wellbeing support Paid volunteering and charitable initiatives Active involvement in professional and industry organisations Regular sports, social, and team events If you are looking for a consultancy role where your voice matters, your development is prioritised, and your work contributes to meaningful outcomes, this role offers an excellent next step in your career.

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Our Client is seeking an experienced Liability Manager to take ownership of an established and growing Liability proposition. This is a senior, autonomous role combining operational leadership, business development, and team growth, with a clear mandate to expand market presence and develop long-term client relationships. The successful candidate will manage an existing portfolio of Liability instructions while actively driving new business, shaping strategy, and building a high-performing team aligned to the Client’s long-term growth objectives. Key Responsibilities Leadership & Team Development ● Build, lead, and mentor a team of Liability Adjusters, supporting both technical development and performance management ● Set standards for technical quality, client service, and operational delivery ● Act as a senior referral point for complex and high-value liability claims ● Develop scalable team structures to support future growth Claims & Operational Management ● Oversee the handling of EL, PL, Products and related Liability claims ● Ensure consistent technical excellence, compliance, and commercial awareness across the portfolio ● Maintain strong governance, reporting, and quality assurance standards ● Support strategic planning around capacity, workflow, and resourcing           Business Development & Growth ● Actively generate new instructions through insurer, broker, solicitor, and commercial relationships ● Represent the business externally, promoting the Liability offering and wider services ● Identify and convert new client opportunities, contributing directly to revenue growth ● Collaborate with senior stakeholders to shape and execute the Liability growth strategy About You Essential ● Proven experience in Liability claims handling at a senior or managerial level ● Demonstrable background in business development, client acquisition, or portfolio growth ● Strong leadership capability with experience managing, mentoring, or building teams ● Excellent commercial awareness and stakeholder management skills Desirable ● Prior experience establishing or scaling a Liability function ● Existing insurer, broker, or corporate client relationships ● ACILA, FCILA, Cert CILA, Dip CII or equivalent professional qualifications What’s on Offer ● Senior, high-autonomy role with genuine influence over strategy and growth ● Nationwide remit with flexible working arrangements ● Competitive salary and benefits package reflective of seniority ● Opportunity to shape and lead a growing Liability division within a respected, technically focused business     Liability Manager Role Overview Key Responsibilities About You What’s on Offer

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As part of the Domestic Major Loss team, you will manage a portfolio of complex domestic losses, typically valued in excess of £100,000. The team operates collaboratively, and while you will be confident working independently, you will be fully supported by an experienced network of major loss adjusters, along with dedicated office-based technical and managerial support. Comprehensive systems training will be provided where required, and appropriate support is available for remote or home working. The role includes client meetings to discuss complex and technical matters, as well as regular interaction with internal and external specialists. Strong communication skills and the ability to effectively coordinate multiple stakeholders are therefore essential. What’s on Offer • Competitive salary, dependent on skills, experience and qualifications • 25% bonus structure plus an additional 5% performance bonus • Company car or car allowance • Flexible working options, including office and home-based working • Healthcare scheme and life assurance • Self-Invested Personal Pension Scheme (SIPP) • 25 days’ annual leave plus bank holidays • Discounts across a wide range of products and services • Employee Assistance Programme supporting wellbeing • Group Income Protection • Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing support and digital GP access About You You will be an experienced domestic claims adjuster, ideally holding CILA status or working towards qualification. Applications from less experienced adjusters will also be considered where strong technical capability and excellent communication skills can be demonstrated. You will also demonstrate: • Proven experience handling domestic losses in excess of £100,000, or a clear ambition to progress to this level • Experience dealing with complex and major domestic losses on a chargeable time basis, or the desire and ability to step up into this space • A strong market reputation for technical expertise and customer service • Excellent written and verbal communication skills, with the ability to interpret information and data accurately and efficiently • A full UK driving licence About Our Client Our client is an organisation where creative and caring individuals from all backgrounds are encouraged to grow, be challenged and make a meaningful impact. They value diversity, inclusion and belonging, recognising that understanding people on a personal level enables them to better support clients, colleagues and the wider community. Flexibility is embedded within their working model. Whether you prefer to work from home, split your time between home and office, or adjust your hours to support personal or family commitments, these options are actively supported. As a flexible employer, they are happy to discuss working arrangements that suit your individual needs during the interview process.

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Building Surveyor (Chartered – Associate Director) Location: London Salary: £55,000 – £80,000 DOE + excellent benefits Type: Full-time The Opportunity We are working with a well-established, multidisciplinary construction and property consultancy based in London that is continuing to grow its Building Surveying team. As part of this growth, they are looking to appoint Building Surveyors across Chartered, Senior and Associate Director level. The Role The role offers a varied workload across professional and project Building Surveying services, with the level of responsibility tailored to your experience. You will work across a broad range of sectors such as commercial, residential and mixed-use sectors and have the opportunity to progress quickly within a growing team. Senior and Associate Director level hires will also play a key role in team leadership, client management and business development. Key Responsibilities (Level Dependent) Delivery of core professional Building Surveying services, including: Building surveys Dilapidations (landlord and tenant) Schedules of condition Defect diagnosis and reporting Project delivery across refurbishments, alterations and capital works schemes Contract Administration and Employer’s Agent duties Client liaison and relationship management Managing multiple instructions and ensuring high-quality outputs Senior / Associate Director Level: Lead larger and more complex instructions Manage and mentor junior surveyors Take ownership of key client relationships Assist with business development, fee proposals and team growth About You MRICS Chartered Building Surveyor (or nearing completion for Chartered level) Consultancy-based Building Surveying experience Strong technical knowledge across professional and project services Confident communicator with a client-focused approach Organised, proactive and commercially aware Ambitious and keen to progress within a growing consultancy Salary & Benefits Salary: £55,000 – £80,000 (depending on level and experience) Performance-related bonus Car allowance Private healthcare Pension contribution Generous annual leave + bank holidays Flexible / hybrid working Ongoing career development support For further details or to express interest in this position, please get in touch.

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As our client’s next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you’ll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.   What we Offer  Reward platform – discounts for over 800 retailers 25 days holiday (rising with service) Well-being centre Recognition programme Paid fertility appointments Pension - matched contribution up to 5% Life Assurance (2 x basic salary) Development, training and professional qualifications   Duties & Responsibilities: Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year. Process all invoices and approve estimates within 5 working days of receipt/agreement. Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally. Full completion of all prepared site notes templates and associated documentation within set SLA’s Ensure that the data contained in Cq is accurate at all times. Assist in maintaining accurate management information by completing spreadsheets as necessary.   Reduce elapsed timescales by providing and fostering a pro-active approach to file management. Identify cases of possible fraud and recoveries and refer as appropriate within set SLA’s. Work to ensure correct policy interpretation and validation. Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats. Ensure files are up to audit standards at all times. In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s Take responsibility for following agreed/documented procedures when dealing with problems and complaints. Build good working relationships with clients and staff, internal and external. Maintain an awareness of business opportunities and refer to all identified opportunities. Responsible for out of hours calls into the company group via a pre-set rota   Skills & Experience: High level of Property Loss Adjuster experience Already hold or working towards recognized professional qualifications at a diploma level Accuracy, attention to detail and an analytical approach Strong verbal and written communication Demonstrable experience of organizing and managing own workload is essential Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload. Excellent time management to be able to work to short/changing deadlines. 5 Grade A-C’s GCSE’s or equivalent including Math’s and English Being prepared to work nationally on occasion with overnight stays. Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays    

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Domestic Major Loss Adjuster - Cardiff (South East Wales) The Role: As a member of our Domestic Major Loss team, you will be handling a portfolio of domestic major and complex losses, typically in excess of £100,000 in value. They adopt a team approach and whilst you will be comfortable working on your own, you’ll be a core part of our extensive team of major loss adjusters, and you will have dedicated office-based technical and managerial support. Systems training will be available as required and we will also provide appropriate support for remote (home) working if necessary. The role includes an element of client contact/meetings to discuss complex and technical issues as necessary. You will also be required to engage and work with various internal and external specialists, so excellent communication skills and the ability to coordinate various parties is essential.  What will you get for this role? Competitive salary depending on skills, experience and qualifications 25% Bonus structure + 5% Performance bonus Company car/car allowance Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home Healthcare scheme & Life assurance A Self Invested Personal Pension Scheme Holiday allowance of 25 days plus bank holidays Discounts on various products and services Employee assistance programme for employee wellbeing Group Income Protection Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app You will have/will be: An experienced, domestic claims adjuster ideally with CILA status or evidence of progression towards qualification.  We may also consider applications from less experienced adjusters who can demonstrate excellence in the core technical skills and for communication, both written and verbal Be competent with a proven ability to handle domestic losses in excess of £100,000, or a keen desire to progress to that level as the next stage in your career An excellent market reputation and profile for technical ability and customer service, with a desire to deliver service at the highest level to all stakeholders Experience of handling complex and major domestic losses, on a chargeable time basis, or the ability and desire to take the next step in your career, to this level Excellent interpersonal and communication skills, both written and verbal, with the ability to be detailed and interpret information and data quickly and accurately Full UK Driving Licence is essential

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