This hybrid role offers the flexibility of working from home, alongside site visits and occasional office collaboration. You will manage a diverse portfolio of CAR claims, applying your technical knowledge and communication skills to deliver outstanding service to clients.
Key Responsibilities
- Claims Management: Manage CAR claims from first notification to settlement, ensuring efficient and fair outcomes.
- Coverage Analysis: Interpret policy wordings (e.g., JCT, LEG, DE) to determine coverage and provide clear advice.
- Site Investigations: Carry out on-site inspections to assess damage, gather evidence, and evaluate loss.
- Stakeholder Engagement: Liaise with contractors, insurers, brokers, and other parties to negotiate settlements within authority limits.
- Reporting & Documentation: Maintain accurate claim records and produce detailed reports for stakeholders.
- Technical Application: Apply knowledge of construction practices and regulations to support accurate claim assessments.
- Relationship Management: Build and maintain strong professional relationships throughout the claims process.
Skills & Experience
- Experience: Proven experience handling CAR claims, ideally including exposure to the London Market and engineering-related losses.
- Qualifications: CILA/CII qualification (or working towards).
- Technical Expertise: Strong understanding of construction methodologies, building regulations, and insurance policy frameworks.
- Communication: Excellent written and verbal skills for reporting, negotiation, and stakeholder engagement.
- Analytical Thinking: Ability to interpret complex information and make evidence-based decisions.
- Negotiation: Skilled at reaching fair and timely settlements.
- IT Proficiency: Competent with Microsoft Office applications (Word, Excel, PowerPoint).
What's on Offer
- Competitive Salary: Based on skills, experience, and qualifications.
- Company Vehicle or Allowance: Fully funded vehicle or cash alternative.
- Pension: Self-Invested Personal Pension Scheme (SIPP).
- Holiday: 25 days annual leave plus bank holidays.
- Flexible Working: Balance of home, office, and site work.
Health & Support
- Private healthcare (including pre-existing conditions).
- Life assurance.
- Group income protection.
Additional Benefits
- Voluntary benefits (dental cover, cycle-to-work scheme, season ticket loan, wellbeing support, digital GP services).
- Employee assistance programme.
- Discounts on a range of products and services.
Why Join?
This is more than just a position , it's a pivotal role in shaping the future of claims handling. You'll work behind the scenes for some of the UK's most trusted insurance brands, helping to resolve complex cases and protect businesses and individuals.
You'll also benefit from access to industry-leading training and development, with opportunities to upskill through tailored programmes, on-demand courses, and formal qualifications. From day one, your professional growth will be supported.
Join a community passionate about making a difference, where every role contributes to protecting people and businesses.
Next Steps
Interested? Apply now, we'd love to hear from you.
If you're unsure whether you meet all the criteria, don't hesitate to apply. We welcome applicants from a variety of backgrounds, whether you're a seasoned professional, returning to the workforce, or looking for the next step in your career.