Claims Handlers

We are seeking a motivated and detail-oriented Claims Technician to join a Domestic Major Loss team. This is a fantastic opportunity for a skilled claims handler or technician who thrives in a fast-paced environment and is committed to delivering exceptional customer service. This position offers flexible working arrangements, a supportive team environment, and strong long-term career development opportunities. If you’re passionate about claims handling, enjoy working collaboratively, and want to be part of a company that truly values its people, this role could be for you. Key Responsibilities: Support field-based Loss Adjusters in handling high-value and complex domestic property claims. Manage incoming and outgoing correspondence on allocated claims, ensuring timely and accurate updates to all stakeholders. Maintain electronic files to a high auditable standard, including claim documentation and reports. Liaise effectively with internal departments, clients, brokers, and other stakeholders. Assist in the preparation of reports, schedules, and formal claim communications. Attend site visits when required to take minutes, photographs, or statements and assist in claim planning. Proactively manage claims and provide technical input, escalating when appropriate. Ensure all time and activities are recorded accurately, with a high proportion of chargeable hours. Key Skills & Experience: Experience in property insurance claims, ideally within major or complex loss environments. Strong communication skills, both written and verbal. Excellent organisational skills and the ability to multitask effectively. Proficiency with IT systems and document management platforms. Customer-focused with a proactive and empathetic approach to claims handling. Ability to work independently and as part of a high-performing team. What’s on Offer: A flexible hybrid working model to support your work-life balance. A collaborative and inclusive work environment. Ongoing professional development opportunities. The chance to contribute to meaningful work supporting individuals through the claims process. Join a team where your contribution is truly valued, and where you’ll have the tools and support you need to succeed and grow.

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We are looking for a dedicated and customer-focused Claims Technician to join our Home Claims team in Liverpool or Manchester. This role offers a fantastic opportunity to work in a supportive, dynamic environment with long-term career growth potential. If you’re passionate about delivering excellent service, enjoy working collaboratively, and value flexibility and work-life balance, we want to hear from you.   The Role: As a Claims Technician, you will play a vital role in helping individuals and families recover when the unexpected happens. You will manage a caseload of property claims from first notification through to resolution, supporting field surveyors, liaising with customers, and ensuring that service excellence is maintained throughout the claims journey.   Key Responsibilities: Handle inbound claims from initial notification to final resolution, ensuring timely updates and exceptional service. Record and verify claim details using an intuitive claims management system. Provide reassurance and support to customers at all stages of the process. Liaise with surveyors and other internal teams to schedule visits and manage workloads. Negotiate and agree settlements where applicable, ensuring accurate and fair outcomes. Maintain accurate records and adhere to internal processes and compliance standards. Key Skills & Experience: Exceptional customer service skills and a calm, empathetic approach. Strong attention to detail and ability to manage multiple tasks efficiently. Excellent verbal and written communication skills. Professional telephone manner and confident interpersonal skills. Proficiency with IT systems and document management platforms. Previous experience in domestic property claims is desirable. Bi-lingual or multi-lingual capabilities are advantageous but not essential. What’s on Offer: Competitive salary based on skills, experience, and qualifications. Hybrid working model – flexibility to work from both office and home. Healthcare plan and employee assistance programme. 25 days’ holiday plus bank holidays (with options to purchase additional days). Self-Invested Personal Pension Scheme. Life assurance and group income protection. Voluntary benefits include dental cover, cycle to work scheme, season ticket loan, and wellbeing & digital GP services. Supportive and inclusive working culture that values career progression and professional development. Join a company where your contributions are recognised and where you can make a real difference in the lives of those impacted by property loss. This is more than just a job—it’s a meaningful career in a business that truly values people.

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We are currently recruiting for a Subsidence Claims Handler to join a specialist team delivering expert support to customers affected by subsidence. This is an excellent opportunity for someone with experience in property or insurance claims who is looking to specialise in technically interesting and rewarding work. You’ll play a key part in helping customers through what can be a challenging time by managing their claims with empathy, efficiency, and technical accuracy.   Key Responsibilities Manage a portfolio of subsidence claims from initial notification through to resolution Provide clear communication and support to policyholders, contractors, loss adjusters, and insurers Assess claims in line with policy terms and conditions, with a focus on technical and structural elements Arrange and manage site investigations, surveys, and engineer appointments Evaluate technical reports and determine appropriate remedial actions Negotiate settlement of claims within agreed authority levels Ensure accurate record keeping and case management via internal systems Provide regular updates to all stakeholders and ensure timely progression of each case What We’re Looking For Previous experience handling property insurance claims (subsidence experience preferred but not essential) Confident communicator with strong customer service skills Able to interpret technical reports and apply policy knowledge to claims decisions Highly organised, with the ability to manage a busy and varied caseload Empathy and professionalism when dealing with distressed or vulnerable customers Comfortable working independently in a remote environment What’s on Offer Salary up to £27,000, depending on experience Fully remote working 25 days holiday plus bank holidays (option to buy/sell additional days) Pension scheme and life assurance Employee discounts at major retailers Ongoing training and development opportunities Friendly and supportive team culture This is an ideal role for someone looking to develop their technical claims expertise in a fully remote environment while making a real difference to customers.   Apply today to find out more or arrange a confidential chat.

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You will be instrumental in delivering outstanding service to our clients, managing a varied portfolio of domestic and commercial subsidence claims from first notification through to settlement.   This role would suit someone currently working in a claims technician or customer service position who is looking to progress their career into more technical and specialist claims work. There is also the potential to develop into a subsidence adjuster role over time, with ongoing support and training provided.   Working closely with our experienced subsidence adjusters, you’ll help manage direct cases, assess reports from engineers and surveyors, and apply your understanding of building structures and ground movement to help make the right decisions on each claim. You will also gather and analyse evidence, liaise with policyholders, contractors, loss adjusters, and insurers, and help ensure claims are managed efficiently and fairly through to settlement or repudiation. Most importantly, you’ll be empathetic and proactive – able to see each situation from the customer’s perspective, make sound decisions based on technical information, and treat each claim on its individual merits.   We embrace flexible working, with many of our colleagues enjoying a balance of office and home working to support wellbeing and productivity. When you’re in the office, you’ll benefit from a modern, collaborative environment designed for teamwork and professional growth.   You Will Have/will Be Experience of household and commercial property damage insurance claims an advantage Superb communications skills - listening and acting upon information given Able to work as part of a team in a fast-moving environment and in compliance with SLAs  The ability to work on your own initiative and to assist adjusters in moving caseloads to conclusion Able to develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim Understanding and empathy when required Able to prioritise your workload on a daily basis Excellent keyboard/ IT skills Whatwillyougetforthisrole? Competitive salary depending on skills, experience and qualifications Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home Healthcare scheme A Self Invested Personal Pension Scheme Holiday allowance of 25 days plus bank holidays Discounts on various products and services Employee assistance programme for employee wellbeing Life assurance Group Income Protection Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

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