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Claims Handlers

A claims handler is a professional who manages insurance claims from initial report to settlement. Their responsibilities include receiving and processing claims, assessing their validity, liaising with policyholders and other parties involved, and ensuring timely and fair resolution. Claims handlers review documentation, conduct investigations, and determine the extent of the insurer’s liability. They aim to provide efficient customer service while ensuring compliance with policy terms and regulatory requirements. Claims handlers work across various types of insurance, such as motor, property, health, and travel.

SENIOR CLAIMS HANDLER / DESK-BASED ADJUSTER

37500

Our Client is expanding and looking for experienced Senior Claims Handlers / Desk-Based Adjusters to join a growing specialist team. This is a technical, desk-based adjusting role managing complex property claims from cradle to grave — ideal for someone who enjoys high-value work without the constant travel. 🔹 The Role: • Manage complex property claims exceeding £100,000 • End-to-end handling – validation, quantum, negotiation & settlement • Apply strong policy interpretation & indemnity knowledge • Use remote investigation and digital adjusting tools • Deliver clear, structured, high-quality reports 🔹 What They’re Looking For: • Experience within a loss adjusting firm • Delegated & non-delegated authority exposure • Strong building pathology knowledge • Confident negotiation skills • Excellent stakeholder management & communication 🔹 Why Consider It? • Supportive, experienced technical team • Growing business with genuine progression potential • Modern, quality-focused adjusting approach • Flexible working arrangements If you’re currently handling high-value property claims and want a strong technical desk role with progression potential, this could be worth a confidential chat. Drop me a message or comment below 👇

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Claims Handler

35000

Are you an experienced claims professional looking to join a supportive, remote-first team? We’re seeking a skilled Claims Handler to manage property claims across both personal and commercial portfolios. The Opportunity We are seeking a skilled Claims Handler to join our expanding remote team. This is a fully remote position, with the option to work from our Bristol office if you live locally or prefer a hybrid approach. You will manage a varied portfolio of domestic and commercial property claims (typically £25k–£250k), taking ownership from first notification through to settlement. A key part of the role will involve reviewing evidence and producing full, detailed reports to a high professional standard—including ABI-style formats. This role suits someone who enjoys technical report writing, structured investigations, and delivering a high-quality customer journey from a home-based setting. What You’ll Do • Manage claims from start to finish, ensuring accuracy, compliance, and excellent customer service • Handle non-delegated authority claims, liaising with insurers, brokers, and stakeholders • Prepare clear, detailed ABI-style reports including liability, quantum, and policy analysis • Communicate professionally and empathetically with policyholders throughout the claims process • Coordinate with surveyors, contractors, and loss adjusters to validate claims and control costs • Ensure all claims handling meets FCA standards and internal audit requirements What You’ll Bring • Background in domestic and commercial property claims, ideally with delegated authority up to £100k • Strong understanding of TPA operations and insurer liaison • Experience producing precise ABI-style reports including coverage analysis and reserve setting • Familiarity with FCA guidelines and compliance frameworks (TCF, Consumer Duty) • Proficient with claims management systems, ECF platforms, and Microsoft Office • Cert CII or Cert CILA preferred; ongoing professional development supported What We Offer • Competitive salary, negotiable based on experience • Performance bonuses to reward your contribution • Pension contributions and generous holiday allowance (28 days + bank holidays) • Private health care and financial support for CILA qualifications • Flexible, remote-first working with optional Bristol office use • Supportive team culture, mentoring, and career progression opportunities Apply Today Ready to take control of your claims career and join a team where your expertise is valued, your development is supported, and your contributions make a real impact? Apply now and become a vital part of our growing, high-performing team!

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Claims Surveyor

35000

South West

Our client specialises in providing expert claims management solutions to individuals and businesses in need of assistance navigating insurance claims processes. They offer a range of services including claim assessment, negotiation with insurance companies, and settlement support. Their team of experienced professionals works diligently to ensure clients receive fair and timely settlements for their claims. With a strong focus on customer satisfaction and a track record of successful outcomes, the company has established itself as a trusted partner in the claims management industry. Through their personalised approach and commitment to excellence, they strive to alleviate the stress and complexities often associated with insurance claims, providing their clients with peace of mind during challenging times. Summary: The Restoration Technician will be responsible for restoring buildings and structures to their original state after damage caused by water, fire, mold, or other disasters. This role requires a strong attention to detail, excellent problem-solving skills, and precise execution to ensure the successful restoration of properties. Benefits: Company van + fuel card Performance bonuses Flexibility in working arrangements Opportunity for Growth: Be part of a growing business where your input directly shapes our future. Work-Life Balance: We understand the importance of flexible working hours to match your lifestyle. Variety of Work: Engage in diverse projects across residential and commercial sectors. Strong Client Relationships: We’re committed to building lasting connections with a wide range of clients. Covering regions such as Bristol, Bath, Swindon, Gloucester and surrounding areas Key Responsibilities: Be the Expert: Apply your knowledge in water and fire damage restoration to provide top-notch solutions. Customer Engagement: Build and maintain positive relationships with a diverse clientele, ensuring high-quality service delivery. Business Development: Spot and act on new business opportunities, contributing to our growth. Quality and Safety: Uphold our standards in all processes, ensuring a safe and efficient work environment. Team Leadership: Guide and develop your team, sharing insights and fostering a collaborative atmosphere. Equipment and Reporting: Manage equipment readiness, maintain job logs, and ensure timely updates on work progress. Qualifications: Proven Skills: Solid experience in disaster restoration, particularly water and fire damage. Knowledge Base: Understanding of building structures, mould/bacteria, and technical aspects of restoration. Business Savvy: A grasp of Profit and Loss, cost control, and upselling abilities. Qualifications: Ideally, you’ll have GCSEs in English/Mathematics and a BDMA Technician certification. Core Competencies: You should be safety-conscious, customer-focused, and adept at problem-solving. We value team players with strong communication and organizational skills. Valid driver's license and clean driving record.

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Stephen Kerr

Managing Director
Mark Kelly

Head of Insurance Recruitment
Jacqueline Griffin

Senior Recruitment Consultant
Beauline Williams

Recruitment Consultant

37500

35000

35000

South West