Loss Adjusters

Are you confident in managing high-value, complex property claims? We're recruiting for an experienced Loss Adjuster to take on a diverse caseload, including high net worth losses, major incidents, and specialist claims such as subsidence and escape of oil. This is a great opportunity for someone looking to take the next step in their adjusting career within a supportive and progressive environment.   What's On Offer Generous annual leave, rising with service. Flexible working arrangements - hybrid/home-based with collaborative office space available. Pension scheme with matched contributions. Life assurance and enhanced family leave policies. Access to wellbeing support, including 24/7 confidential helpline. Employee discounts, volunteering opportunities, and charity support initiatives. Career development programmes including funding for professional qualifications. Key Responsibilities Manage a portfolio of complex and high-value domestic claims across the UK. Deliver a high standard of technical handling, from first notification through to settlement. Maintain strong relationships with clients, brokers, and service providers. Produce detailed and well-structured reports tailored to the needs of each claim. Work flexibly and independently to meet deadlines and performance targets. Contribute positively to a collaborative, high-performing team culture. What You'll Need Proven experience in property loss adjusting, ideally with major loss or HNW exposure. Strong technical knowledge and attention to detail. ACILA/FCILA (or progression towards) preferred. Excellent communication and organisational skills. Comfortable working remotely and travelling as required. Some out-of-hours work may be necessary. Full UK driving licence.

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Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel across the UK and offers flexibility, including potential evening and weekend work.   Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers:   Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the  Save As You Earn scheme. Supportive policies including parental and carer’s leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.

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We are working with a well-established international loss adjusting firm that’s looking to appoint a Renewable Energy Adjuster to join their London team. The role involves handling a portfolio of complex renewable energy claims and pre-risk surveys across UK and international markets, with some travel involved. You’d be supported by experienced adjusters and also play a role in client relationship management and helping grow the firm’s presence in the renewables sector. It’s a great opportunity for someone with experience in energy or engineering losses who’s keen to work on technically interesting, globally significant claims.   What’s on Offer: Competitive salary with annual review and discretionary bonus. Ongoing development and training. Genuine career progression opportunities in a growing business. Great employee benefits after probation. A challenging, fast-paced, but rewarding and friendly team environment.   Main Duties: Conducting a personal portfolio of claims assignments. Implementing and developing best practice procedures. Reviewing and assessing claims and clients’ requirements and preparing project plans. Coordinating all marketing requirements, supported by the marketing team. Identifying speaking or sponsorship opportunities at global Renewable Energy seminars to raise market awareness of capabilities. Following up on leads from existing clients and developing client/stakeholder relationships. Identifying new clients or leads to increase market share. Driving the generation of new assignments through meetings with insureds, insurers, brokers, and claims management agents. Creating and maintaining daily, weekly, and monthly reports as required. Capturing and compiling market information and circulating among global teams. Addressing any issues on behalf of local Adjusting Teams. Ensuring local Renewables Adjusters remain connected with the London market.   Skills / Experience / Requirements: Must be authorised to work in the UK without restrictions. Loss adjusting and surveying experience. Professional qualifications such as CILA, ACII are preferred. Strong background or education in renewable claims and technologies. Technical experience in the renewables industry or handling renewables claims. Familiarity with the London insurance and reinsurance markets. Experience leading meetings and discussing claims with senior client/stakeholder personnel.

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We require an experienced Commercial Loss Adjuster to complement our existing team, handling a wide variety of Commercial property damage and Business Interruption losses.   You'll be responsible for managing a portfolio of claims from initial field visit through to settlement, within clients SLAs and meeting challenging audit criteria. Monthly settlement and /or financial targets will also be set by your line manager.   Although you`ll be working autonomously, your line manager will maintain regular contact with you to discuss service delivery and in particular to provide support, guidance and mentoring in relation to more complex and challenging claims and your personal growth and development.   Candidates should have experience of commercial losses and be able to demonstrate a track record of providing excellent customer service.    Whatwillyougetforthisrole? Competitive salary depending on skills, experience and qualifications Company car or car allowance Flexibility to work from the office and/or home Healthcare scheme A Self Invested Personal Pension Scheme Annual leave allowance of 25 days + public holidays Discounts on various products and services Employee assistance programme for employee wellbeing Life assurance Group Income Protection Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps   You will have/will be: Customer focus with a track record of delivering outstanding levels of service Solid experience of dealing with commercial claims Ideally be or have a commitment to progress with ACII and ACILA qualifications Superb communications skills IT proficient Ability to work as part of a team The ability to work on your own initiative and take ownership of your own caseload of claims Develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim Able to build good relationships with clients Conscientious, hard working to achieve and exceed the required results, as well as flexible and adaptable during times of surge Be able to prioritise your workload on a daily basis Ideally be educated to an advanced level Full UK Driving Licence is essential  

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Our Client is seeking a skilled and motivated Commercial Investigator to join their dedicated Investigations Team, working across a portfolio of potentially fraudulent commercial insurance claims. This field-based position is located in the Glasgow area and offers the chance to work with a leading insurance services provider that is committed to fraud detection and resolution.   In this role, you will independently manage investigations from end to end — planning and conducting interviews, gathering and analysing evidence, and liaising with brokers, contractors, and law enforcement. You will be expected to produce detailed reports, issue formal outcome letters, and ensure compliance with all regulatory requirements while maintaining exceptional customer service.   This is a dynamic and rewarding opportunity for an experienced insurance professional with a strong background in commercial claims and a proactive, investigative mindset.   Key Responsibilities Manage a caseload of commercial insurance claims flagged for suspected fraud. Conduct detailed investigations including policyholder interviews, site visits, and evidence gathering. Work collaboratively with brokers, contractors, and external agencies including law enforcement. Ensure investigations are progressed in a timely manner with accurate documentation throughout. Produce clear and professional reports and decision letters. Adhere to industry best practices, company protocols, and FCA guidelines. Represent the Client professionally in all stakeholder communications. Skills & Experience Required Strong knowledge of commercial insurance, including business interruption and property claims. Proven experience handling fraud or complex claims investigations. Familiarity with current case law, statutes, and insurance principles including indemnity. Understanding of construction and building practices to support claim assessment. Skilled in identifying, securing, and recording investigative evidence. Confident IT user with proficiency in Microsoft Word and Excel. Understanding of regulatory frameworks, including FCA regulations and GDPR. Experience in complaints handling and resolution processes. What Our Client Offers   Remuneration & Work-Life Balance Competitive salary commensurate with experience Self-Invested Personal Pension (SIPP) 25 days annual leave plus public holidays Fully funded company vehicle or car allowance Flexible hybrid working (home/office-based) Health & Wellbeing Private healthcare plan (covers pre-existing conditions) Life assurance Employee Assistance Programme (EAP) Group income protection Additional Benefits Voluntary flexible benefits including green car scheme, dental, travel insurance, and cycle to work Season ticket loan Access to digital GP services and wellbeing platforms Discounts on a variety of retail and lifestyle products

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As a member of our Domestic Major Loss team, you will manage a portfolio of domestic major and complex losses, typically valued over £100,000. We currently have an opening for an experienced domestic major loss adjuster in Scotland.   You will join a collaborative team environment, supported by our extensive network of major loss adjusters and dedicated office-based technical and managerial support. We provide necessary systems training and support for remote (home) working.   Adjusters often balance home and office-based work, promoting a healthy work/life balance. The role involves client contact and meetings to discuss complex and technical issues, requiring engagement with various internal and external specialists. Excellent communication skills and the ability to coordinate multiple parties are essential. What we offer: - Competitive salary based on skills, experience, and qualifications - Company car/car allowance - Flexible working opportunities, including office and/or home-based options - Healthcare scheme - Self Invested Personal Pension Scheme - 25 days holiday plus bank holidays - Various other lifestyle benefits   You should have: - Experience as a domestic claims adjuster, ideally with CILA status or evidence of progression towards qualification. We may consider less experienced adjusters who demonstrate excellence in core technical skills and communication. - Proven ability to handle domestic losses exceeding £100,000, or a keen desire to progress to this level as the next stage in your career. - An excellent market reputation for technical ability and customer service, with a commitment to delivering high-level service to all stakeholders. - Experience handling complex and major domestic losses on a chargeable time basis, or the ability and ambition to advance to this level. - Excellent interpersonal and communication skills, both written and verbal, with the ability to interpret information and data quickly and accurately. - A full UK driving licence is essential.

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Our Client has a fantastic opportunity for a Commercial Investigator to join their established Commercial Investigations team, covering the Glasgow area.   This team plays a vital role in promoting best practices for fraud detection and containment, working exclusively on commercial insurance claims. In this field-based position, you’ll independently manage a portfolio of potentially fraudulent commercial insurance claims. Your primary responsibilities will include planning and conducting interviews, gathering and analysing evidence, and liaising with third parties such as brokers, contractors, and law enforcement agencies.   You will ensure each case progresses in a timely and compliant manner, maintaining accurate documentation throughout. Clear communication with policyholders and stakeholders is key, along with delivering high standards of customer service and meeting all regulatory requirements. You will also be responsible for producing detailed investigative reports, issuing outcome letters, and contributing to the identification and escalation of fraudulent activity to appropriate industry bodies.   This is a varied and rewarding role requiring strong investigative skills, an eye for detail, and a solid understanding of insurance principles and fraud prevention practices. As a vital part of the Commercial Investigations team, you will support our Client in delivering expert fraud detection and resolution services.   What You’ll Bring to the Role: Insurance Knowledge: Solid understanding of insurance principles across commercial and property claims, including business interruption. Claims Expertise: Demonstrated experience handling Commercial, Property, and Business Interruption claims. Legal Awareness: Knowledge of current case law, legislation, and legal liabilities relevant to investigations. Indemnity Principles: Practical understanding of indemnity and its application in insurance claims. Construction Insight: Familiarity with building construction methods to aid in claim validation. Evidence Handling: Ability to identify, secure, and accurately record and preserve evidence. IT Proficiency: Confident use of Microsoft Word and Excel for reporting and documentation. Regulatory Understanding: Awareness of FCA regulations and how they impact your responsibilities. Complaints Handling: Competence in managing and resolving complaints effectively. Data Protection: Understanding and application of GDPR principles in all aspects of your work. What Our Client Will Offer You: Remuneration & Benefits Competitive salary commensurate with skills, experience, and qualifications Self-Invested Personal Pension Scheme (SIPP) 25 days’ holiday plus bank holidays Fully funded company vehicle or cash allowance Flexible working – office and home-based Health & Support Private healthcare plan (including pre-existing conditions) Life assurance Group Income Protection Employee assistance programme for wellbeing Other Benefits Voluntary flexible benefits including: Green car scheme Dental insurance Travel insurance Cycle to work scheme Season ticket loan Wellbeing apps and access to digital GP services Exclusive discounts on a wide range of products and services More Than Just a Role — It’s a Career with Purpose Working with our Client means becoming part of a forward-thinking organisation committed to protecting people and businesses. You'll play a crucial role in shaping the future of insurance through your work and will benefit from access to ongoing professional development.   Our Client offers one of the most comprehensive training and development programmes in the industry, giving you access to thousands of learning opportunities from day one. Whether you're deepening your existing expertise or expanding into new areas, this is your chance to make a real impact.   Ready to be part of something meaningful? Join a team where every investigation matters — and where your contribution shapes the future of insurance.

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An exciting opportunity exists within a growing Household Claims department as we seek to increase the size of the business. The position of Loss Adjusting Team Manager exists to contribute to the smooth running of a field-based adjusting and surveying team, primarily assisting with their growth and development. The individual will ensure the team provides a high standard of policy application, financial control on a claim-by-claim basis, whilst delivering good customer outcomes.   What’s on offer Competitive salary, including standard shares and additional discretionary shares. Car allowance of up to £7600. A flexible and adaptable working environment focusing on work life balance. All colleagues will receive 33 days holiday (including banks holidays) Employee share scheme Qualification support is provided Main Duties Predominantly responsible for the Adjuster network in the South of the country (Southern location preferable). Develop and offer continuous support to a team of experienced loss adjusters and in-house surveyors. Regular team meetings via MS Teams with face-to-face team meetings arranged where appropriate. Completing 1:2:1s and accompanied visits monthly. Review/Appraisals to be undertaken mid and end of year. Implementing an internal review strategy of field workers based upon core values and performance. Building and developing relationships within other areas of the business to promote the Loss Adjusting team. Responsible for ‘Large Loss’ value audit responses to assist with identifying training requirements to improve performance. Authorising team members’ payments. Amending/reviewing and being responsible for authorising reserves where these exceed the team members’ sanctions (up to and above £100,000). Responsible for creating ‘Large Loss’ scopes through the Core Logic platform (up to and over £100,000). Responsible for forensically reviewing and approving ‘Large Loss’ (up to and over £100,000). Authorising teams’ absence; review of area coverage to ensure capacity output is maintained. Supporting and encouraging the team members to provide excellent customer service – shadowing of loss adjusters & surveyors. Recruitment and development of the team. Encourage an open and honest working environment within the team to promote optimal team and customer satisfaction — 1:2:1 combined with team meetings will serve to support this philosophy. Surge solution — attend flood areas when required to support the team. Capacity planning to manage allocation and help maintain service provision. Quality checks on closed and open claims. Reviewing MI/performance on quality of case management to ensure continuous improvement. Projects to be undertaken when required. Availability to attend the Cardiff office, whilst infrequently, when required in line with business needs. Essential – Key Skills, Qualifications and Experience Previous Adjusting Experience. Extensive experience working within domestic home insurance. Excellent communication and stakeholder management skills. In-depth understanding of principles of insurance, risk management and claims handling. Strong leadership skills and experience managing a team. Excellent interpersonal skills, with the ability to build and maintain strong relationships. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Proven track record of identifying and delivering customer service, cost and quality improvements. Well versed with BRN schedules of rates. Ability to balance and effectively prioritise a varied workload. Ability to regularly travel within geographical location – Southern UK. Full clean driving licence. Desirable Experience of working remotely. Experience managing a remote-based claims team. Experience of managing people. Major loss experience. Experience of creating ‘Large Loss’ scopes through the Core Logic platform (up to and over £100,000). Experience of forensically reviewing and approving ‘Large Loss’ (up to and over £100,000).

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Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel across the UK and offers flexibility, including potential evening and weekend work.   Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers:   Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the  Save As You Earn scheme. Supportive policies including parental and carer’s leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.

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As a member of our Domestic Major Loss team, you will manage a portfolio of domestic major and complex losses, typically valued over £100,000. We currently have an opening for an experienced domestic major loss adjuster in the London, South East and Kent area.   You will join a collaborative team environment, supported by our extensive network of major loss adjusters and dedicated office-based technical and managerial support. We provide necessary systems training and support for remote (home) working.   Our adjusters often balance home and office-based work, promoting a healthy work/life balance. The role involves client contact and meetings to discuss complex and technical issues, requiring engagement with various internal and external specialists. Excellent communication skills and the ability to coordinate multiple parties are essential.   Our office offers bright, open spaces for collaboration and individual work, fostering an ideal environment for interaction with colleagues.   You should have: - Experience as a domestic claims adjuster, ideally with CILA status or evidence of progression towards qualification. We may consider less experienced adjusters who demonstrate excellence in core technical skills and communication. - Proven ability to handle domestic losses exceeding £100,000, or a keen desire to progress to this level as the next stage in your career. - An excellent market reputation for technical ability and customer service, with a commitment to delivering high-level service to all stakeholders. - Experience handling complex and major domestic losses on a chargeable time basis, or the ability and ambition to advance to this level. - Excellent interpersonal and communication skills, both written and verbal, with the ability to interpret information and data quickly and accurately. - A full UK driving licence is essential.   What we offer: - Competitive salary based on skills, experience, and qualifications - Company car/car allowance - Flexible working opportunities, including office and/or home-based options - Healthcare scheme - Self Invested Personal Pension Scheme - 25 days holiday plus bank holidays - Discounts on various products and services - Employee assistance program for wellbeing - Life assurance - Group Income Protection - Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing support, and digital GP app

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As a member of our Domestic Major Loss team, you will manage a portfolio of domestic major and complex losses, typically valued over £100,000. We currently have an opening for an experienced domestic major loss adjuster in the London, South East and Kent area.   You will join a collaborative team environment, supported by our extensive network of major loss adjusters and dedicated office-based technical and managerial support. We provide necessary systems training and support for remote (home) working.   Our adjusters often balance home and office-based work, promoting a healthy work/life balance. The role involves client contact and meetings to discuss complex and technical issues, requiring engagement with various internal and external specialists. Excellent communication skills and the ability to coordinate multiple parties are essential.   Our office offers bright, open spaces for collaboration and individual work, fostering an ideal environment for interaction with colleagues.   You should have: - Experience as a domestic claims adjuster, ideally with CILA status or evidence of progression towards qualification. We may consider less experienced adjusters who demonstrate excellence in core technical skills and communication. - Proven ability to handle domestic losses exceeding £100,000, or a keen desire to progress to this level as the next stage in your career. - An excellent market reputation for technical ability and customer service, with a commitment to delivering high-level service to all stakeholders. - Experience handling complex and major domestic losses on a chargeable time basis, or the ability and ambition to advance to this level. - Excellent interpersonal and communication skills, both written and verbal, with the ability to interpret information and data quickly and accurately. - A full UK driving licence is essential.   What we offer: - Competitive salary based on skills, experience, and qualifications - Company car/car allowance - Flexible working opportunities, including office and/or home-based options - Healthcare scheme - Self Invested Personal Pension Scheme - 25 days holiday plus bank holidays - Discounts on various products and services - Employee assistance program for wellbeing - Life assurance - Group Income Protection - Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing support, and digital GP app

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