Loss Adjusters

This is an exciting opportunity for an experienced Loss Adjuster/Insurance Surveyor who enjoys working directly with customers and delivering outstanding service while ensuring cost-effective claim management. You’ll be visiting policyholders on-site to assess household claims, gather key information, validate cover, and agree on fair settlements. The role involves collaborating closely with a Home Project Manager team to ensure claims are handled efficiently from start to finish. This is a field-based role, so you’ll be travelling to customer locations, managing your own diary, and occasionally supporting major incidents outside your usual area. Key Responsibilities Visit customers on-site to assess claims, gather evidence, and validate policy coverage. Create detailed work scopes, floorplans, and initial claim reserves using claims scoping software. Make liability decisions and appoint suppliers to deliver timely repairs and resolutions. Ensure claims are managed in a cost-effective and customer-focused way from first visit through to settlement. Work flexibly across the UK, including evenings and weekends when required. Collaborate closely with internal teams to share information and manage claim outcomes efficiently. Skills & Experience Required Strong empathy and communication skills, with the ability to handle sensitive situations professionally. Experience within the Residential (Home) property insurance sector. Solid technical knowledge of building pathology and claims best practice. Proficiency in claims scoping software (e.g., Symbility, Exactaware) and confident using tablet technology on-site. Understanding of Flood, Escape of Water (EOW), and Fire damage claims as well as health & safety regulations. Self-motivated with strong organisational skills and the ability to manage a busy workload independently. Benefits Competitive salary dependent on experience Company car Annual bonus scheme Generous pension contribution 29 days holiday plus bank holidays, with the option to buy or sell additional days Discounts on insurance products plus retailer savings Share schemes and other financial benefits Supportive policies including parental and carer’s leave

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This is an exciting opportunity for an experienced Loss Adjuster who enjoys working directly with customers and delivering outstanding service while ensuring cost-effective claim management. You’ll be visiting policyholders on-site to assess household claims, gather key information, validate cover, and agree on fair settlements. The role involves collaborating closely with a Home Project Manager team to ensure claims are handled efficiently from start to finish. This is a field-based role, so you’ll be travelling to customer locations, managing your own diary, and occasionally supporting major incidents outside your usual area. Key Responsibilities Visit customers on-site to assess claims, gather evidence, and validate policy coverage. Create detailed work scopes, floorplans, and initial claim reserves using claims scoping software. Make liability decisions and appoint suppliers to deliver timely repairs and resolutions. Ensure claims are managed in a cost-effective and customer-focused way from first visit through to settlement. Work flexibly across the UK, including evenings and weekends when required. Collaborate closely with internal teams to share information and manage claim outcomes efficiently. Skills & Experience Required Strong empathy and communication skills, with the ability to handle sensitive situations professionally. Experience within the Residential (Home) property insurance sector. Solid technical knowledge of building pathology and claims best practice. Proficiency in claims scoping software (e.g., Symbility, Exactaware) and confident using tablet technology on-site. Understanding of Flood, Escape of Water (EOW), and Fire damage claims as well as health & safety regulations. Self-motivated with strong organisational skills and the ability to manage a busy workload independently. Benefits Competitive salary dependent on experience Company car Annual bonus scheme Generous pension contribution 29 days holiday plus bank holidays, with the option to buy or sell additional days Discounts on insurance products plus retailer savings Share schemes and other financial benefits Supportive policies including parental and carer’s leave

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We are seeking a Loss Adjuster based in the South-East of England to join our expanding team. This is a field-based  role with flexibility, offering the chance to manage a varied caseload across domestic and commercial losses.    You will be responsible for investigating and reporting on a wide range of insurance claims, including escape of water,  fire, flood, storm, impact, theft, liability and subsidence. You will also be required to assess risk presentation issues  and write full ABI-style reports to a high standard.    What We Offer:  Competitive salary, benefits, pension and bonus structure  Flexible working arrangements  Supportive team environment with expert colleagues to assist in the handling of    claims  Opportunities for continued professional development    Key Responsibilities:  Manage a diverse caseload of claims across all perils  Conduct on-site inspections and liaise with policyholders, brokers, and insurers  Produce detailed and accurate ABI-style reports  Compile risk presentation reports with clear, professional recommendations  Deliver excellent customer service and manage claims efficiently from cradle to grave  About You:  Minimum 2 years' experience as a Loss Adjuster  Proven experience handling claims across all insurance perils  Competent in writing full ABI-style reports  Experience in producing risk presentation reports desirable not essential as training will be offered   Strong organisational and time management skills  Self-motivated with the ability to work independently  Professional qualifications (e.g. CILA) are desirable but not essential 

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Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel across the UK and offers flexibility, including potential evening and weekend work.   Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers:   Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the  Save As You Earn scheme. Supportive policies including parental and carer's leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.

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​ Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we're looking for a Desk-based Loss Adjuster to join our Client’s specialist team. This is more than just a desk-based role — it's a chance to make a real difference to people's lives when they need it most. ​ About the Role As a Desk-based Loss Adjuster, you'll be at the heart of our Client’s response to building-related damage caused by escape of water, fire, flood, or impact, acting as claim owner for customers and suppliers. You'll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy — balancing cost-effective solutions with exceptional customer care. You'll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes. ​ Why This Role Matters This isn't just about processing claims — it's about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure our Client delivers fair, accurate, and customer-focused solutions every time. ​ What We're Looking For Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships In-depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing flood, escape of water (EOW) and fire damage alongside health and safety and industry specific regulations Strong understanding of building pathology and reinstatement techniques including knowledge of building standards, materials, and mitigation practices (BDMA qualification desirable but not essential) Ability to interpret and where appropriate challenge scopes and schedules of works using photos, video, and remote tools Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers) ​ ​ What You'll Bring A passion for helping people and solving problems A proactive, solution-focused mindset The confidence to make decisions and stand by them A collaborative approach and willingness to share knowledge within a team A desire to grow your technical expertise and contribute to a high-performing team ​ ​ What You’ll Get for This Role Our Client’s purpose – with you today, for a better tomorrow – is a promise made to colleagues too. And one of the ways the Client lives up to that promise is by investing in you. Starting salary: £34,000 – £45,000 (dependent on skills, experience, and location) Bonus opportunity: 8% of annual salary (actual amount depends on your performance and the Client’s) Generous pension scheme: the Client will contribute up to 14%, depending on what you put in 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days Discounts: Up to 40% discount on Client products, and other retailer discounts Share plans: Up to £1,200 of free Client shares per year through the Matching Share Plan, plus the opportunity to share in success with the Save As You Earn scheme Supportive policies: including parental and carer’s leave Flexible benefits: to suit you, including sustainability options such as cycle to work Community involvement: Make a difference, be part of our Client Communities and use your 3 paid volunteering days to help others Wellbeing focus: the Client takes your wellbeing seriously with lots of support and tools ​

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Are you confident in managing high-value, complex property claims? We're recruiting for an experienced Loss Adjuster to take on a diverse caseload, including high net worth losses, major incidents, and specialist claims such as subsidence and escape of oil. This is a great opportunity for someone looking to take the next step in their adjusting career within a supportive and progressive environment.   What's On Offer Generous annual leave, rising with service. Flexible working arrangements - hybrid/home-based with collaborative office space available. Pension scheme with matched contributions. Life assurance and enhanced family leave policies. Access to wellbeing support, including 24/7 confidential helpline. Employee discounts, volunteering opportunities, and charity support initiatives. Career development programmes including funding for professional qualifications. Key Responsibilities Manage a portfolio of complex and high-value domestic claims across the UK. Deliver a high standard of technical handling, from first notification through to settlement. Maintain strong relationships with clients, brokers, and service providers. Produce detailed and well-structured reports tailored to the needs of each claim. Work flexibly and independently to meet deadlines and performance targets. Contribute positively to a collaborative, high-performing team culture. What You'll Need Proven experience in property loss adjusting, ideally with major loss or HNW exposure. Strong technical knowledge and attention to detail. ACILA/FCILA (or progression towards) preferred. Excellent communication and organisational skills. Comfortable working remotely and travelling as required. Some out-of-hours work may be necessary. Full UK driving licence.

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We are seeking a skilled and motivatedConstruction All Risks (CAR) Adjuster to join a specialist claims team. This hybrid role offers the flexibility of working from home, combined with site visits and occasional office collaboration. You’ll manage a diverse portfolio of CAR claims, using your technical expertise and communication skills to deliver an outstanding service to clients. Key Responsibilities Claims Management: Oversee CAR claims from first notification through to settlement, ensuring fair and efficient outcomes. Coverage Analysis: Interpret policy wordings (including JCT, LEG, DE) to determine coverage and provide clear, informed advice. Site Investigations: Conduct on-site inspections to assess damage, gather evidence, and evaluate losses. Stakeholder Engagement: Work closely with contractors, insurers, brokers, and other parties to negotiate settlements within authority. Reporting & Documentation: Produce accurate claim records and detailed reports for all stakeholders. Technical Application: Apply construction knowledge and regulatory insight to support robust claim assessments. Relationship Management: Build and maintain trusted professional relationships throughout the claims process. Skills & Experience Experience: Demonstrated experience in handling CAR claims, ideally including London Market and engineering-related losses. Qualifications: CILA/CII qualified (or working towards). Technical Expertise: Strong knowledge of construction methodologies, building regulations, and insurance policy frameworks. Communication: Excellent verbal and written skills, with the ability to produce clear reports and negotiate effectively. Analytical Thinking: Skilled at interpreting complex information and making evidence-based decisions. Negotiation: Confident in securing timely, fair settlements. IT Proficiency: Competent with Microsoft Office applications (Word, Excel, PowerPoint). What’s on Offer Competitive Salary: Based on experience and qualifications. Company Vehicle or Allowance: Fully funded vehicle or cash alternative. Pension: Self-Invested Personal Pension Scheme (SIPP). Holiday: 25 days annual leave plus bank holidays. Flexible Working: Balance of home, office, and site work. Health & Wellbeing Private healthcare (covering pre-existing conditions). Life assurance. Group income protection. Additional Benefits Voluntary benefits including dental cover, cycle-to-work scheme, season ticket loan, wellbeing support, and digital GP services. Employee Assistance Programme. Discounts on a wide range of products and services. Why Join Us? This is more than a role, it’s a chance to shape the future of claims handling. You’ll work behind the scenes for some of the UK’s most trusted insurance brands, resolving complex cases and protecting businesses and individuals. Our client invests heavily in training and professional development. From tailored programmes to on-demand learning and formal qualifications, you’ll have access to industry-leading support to grow your career. Join a community that’s passionate about making a difference, where every role plays a vital part in protecting people and businesses. We’d love to hear from you. Apply today.

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Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel across the UK and offers flexibility, including potential evening and weekend work.   Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers:   Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the  Save As You Earn scheme. Supportive policies including parental and carer’s leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.

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Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel across the UK and offers flexibility, including potential evening and weekend work.   Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers:   Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the  Save As You Earn scheme. Supportive policies including parental and carer’s leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.

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We're excited to welcome an experienced Commercial Loss Adjuster to join our dynamic team covering the Northwest region. In this role, you'll handle a diverse range of Commercial property damage and Business Interruption losses, ensuring timely resolution and exceptional service delivery. Your responsibilities will include managing a portfolio of claims from initial field assessment to settlement, all while meeting clients' service level agreements and rigorous audit standards. Additionally, your manager will provide ongoing support, guidance, and mentorship, particularly for complex claims, fostering your personal growth and development. Ideal candidates will have a proven track record of delivering outstanding customer service in commercial claims, with existing market recognition within the regional area being advantageous. A competitive package will be offered commensurate with experience. Qualifications and traits we're seeking: - Demonstrated commitment to customer satisfaction and service excellence. - Strong background in handling commercial claims. - Ideally pursuing or committed to advancing ACII and ACILA qualifications. - Excellent communication skills and proficiency in IT. - Ability to collaborate effectively within a team. - Proactive approach and ownership of caseload management. - Skilled in building and maintaining positive client relationships. - Conscientious, hardworking, and adaptable to fluctuations in workload. - Strong prioritisation skills and ideally educated to an advanced level. - Full UK Driving Licence is essential. What you'll receive in return: - Competitive salary based on skills, experience, and qualifications. - Company car or car allowance. - Annual leave allowance of 25 days plus public holidays. - Opportunities for flexible working arrangements, including remote options. - Healthcare scheme and Self Invested Personal Pension Scheme. - Discounts on various products and services. - Employee assistance programme for well-being support. - Life assurance and Group Income Protection. - Additional voluntary benefits such as dental cover, cycle to work scheme, and digital GP apps.

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As a member of our Domestic Major Loss team, you will manage a portfolio of domestic major and complex losses, typically valued over £100,000. We currently have an opening for an experienced domestic major loss adjuster in the London, South East and Kent area.   You will join a collaborative team environment, supported by our extensive network of major loss adjusters and dedicated office-based technical and managerial support. We provide necessary systems training and support for remote (home) working.   Our adjusters often balance home and office-based work, promoting a healthy work/life balance. The role involves client contact and meetings to discuss complex and technical issues, requiring engagement with various internal and external specialists. Excellent communication skills and the ability to coordinate multiple parties are essential.   Our office offers bright, open spaces for collaboration and individual work, fostering an ideal environment for interaction with colleagues.   You should have: - Experience as a domestic claims adjuster, ideally with CILA status or evidence of progression towards qualification. We may consider less experienced adjusters who demonstrate excellence in core technical skills and communication. - Proven ability to handle domestic losses exceeding £100,000, or a keen desire to progress to this level as the next stage in your career. - An excellent market reputation for technical ability and customer service, with a commitment to delivering high-level service to all stakeholders. - Experience handling complex and major domestic losses on a chargeable time basis, or the ability and ambition to advance to this level. - Excellent interpersonal and communication skills, both written and verbal, with the ability to interpret information and data quickly and accurately. - A full UK driving licence is essential.   What we offer: - Competitive salary based on skills, experience, and qualifications - Company car/car allowance - Flexible working opportunities, including office and/or home-based options - Healthcare scheme - Self Invested Personal Pension Scheme - 25 days holiday plus bank holidays - Discounts on various products and services - Employee assistance program for wellbeing - Life assurance - Group Income Protection - Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing support, and digital GP app

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As a member of our Domestic Major Loss team, you will manage a portfolio of domestic major and complex losses, typically valued over £100,000. We currently have an opening for an experienced domestic major loss adjuster in the London, South East and Kent area.   You will join a collaborative team environment, supported by our extensive network of major loss adjusters and dedicated office-based technical and managerial support. We provide necessary systems training and support for remote (home) working.   Our adjusters often balance home and office-based work, promoting a healthy work/life balance. The role involves client contact and meetings to discuss complex and technical issues, requiring engagement with various internal and external specialists. Excellent communication skills and the ability to coordinate multiple parties are essential.   Our office offers bright, open spaces for collaboration and individual work, fostering an ideal environment for interaction with colleagues.   You should have: - Experience as a domestic claims adjuster, ideally with CILA status or evidence of progression towards qualification. We may consider less experienced adjusters who demonstrate excellence in core technical skills and communication. - Proven ability to handle domestic losses exceeding £100,000, or a keen desire to progress to this level as the next stage in your career. - An excellent market reputation for technical ability and customer service, with a commitment to delivering high-level service to all stakeholders. - Experience handling complex and major domestic losses on a chargeable time basis, or the ability and ambition to advance to this level. - Excellent interpersonal and communication skills, both written and verbal, with the ability to interpret information and data quickly and accurately. - A full UK driving licence is essential.   What we offer: - Competitive salary based on skills, experience, and qualifications - Company car/car allowance - Flexible working opportunities, including office and/or home-based options - Healthcare scheme - Self Invested Personal Pension Scheme - 25 days holiday plus bank holidays - Discounts on various products and services - Employee assistance program for wellbeing - Life assurance - Group Income Protection - Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing support, and digital GP app

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