Loss Adjusters
A loss adjuster is a professional who investigates insurance claims to determine the extent of the insurer's liability. They assess the damage or loss, gather evidence, and evaluate the validity of the claim. Their responsibilities include inspecting the site of the loss, interviewing witnesses, reviewing documentation, and negotiating settlements between the insurer and the claimant. Loss adjusters aim to ensure fair and accurate claim assessments, balancing the interests of both the insurance company and the policyholder. They often specialise in specific types of insurance, such as property, casualty, or marine.
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Casualty Field Adjuster - Manchester
55000
Manchester
You’ll be joining a well-established international insurance services firm with a long track record in claims management and loss adjusting. The business operates a wide global network of offices and experts, specialising in handling both straightforward and highly complex commercial and specialist claims across a range of industry sectors. Its adjusters typically bring deep technical knowledge and years of experience to each case, and the company balances its global reach with local market insight. The team’s work spans multiple lines of business — from casualty and liability through to property, engineering, marine and niche specialty areas — and places a strong emphasis on professional development, high-quality service and strong relationships with insurers, brokers and policyholders. Benefits Market-competitive salary Car allowance: up to £6,600 Bonus: 25% Pension: 8% employer contribution Annual leave: 25 days standard Private health insurance Life assurance Gym & lifestyle benefits Responsibilities Investigate, negotiate and agree settlement of casualty and third-party liability claims in a professional manner. Liaise regularly with insureds, insurers, brokers and third parties to progress claims and achieve timely outcomes. Conduct on-site investigations where appropriate, gathering evidence, statements and factual information. Prepare clear and well-structured reports in line with professional standards, internal guidelines and agreed timescales. Identify and develop opportunities for business growth through professional engagement and networking. Undertake ad hoc projects or tasks as directed. Travel within the UK as required to support claim investigations and stakeholder engagement. About You Prior experience in casualty claims handling, commercial loss adjusting, or within a broader insurance claims team is essential. Working towards or holding relevant professional qualifications such as CII or CILA is desirable. Strong organisational skills with the ability to manage a varied portfolio of claims and respond to urgent client needs. Excellent oral and written communication skills, including report writing and professional correspondence. Proven negotiation, decision-making, analytical and problem-solving abilities. Capability to build and maintain effective relationships with brokers, insurers and insureds. Self-motivated with the ability to work independently and as part of a team.
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Casualty Field Adjuster - London
55000
London
You’ll be joining a well-established international insurance services firm with a long track record in claims management and loss adjusting. The business operates a wide global network of offices and experts, specialising in handling both straightforward and highly complex commercial and specialist claims across a range of industry sectors. Its adjusters typically bring deep technical knowledge and years of experience to each case, and the company balances its global reach with local market insight. The team’s work spans multiple lines of business — from casualty and liability through to property, engineering, marine and niche specialty areas — and places a strong emphasis on professional development, high-quality service and strong relationships with insurers, brokers and policyholders. Benefits Market-competitive salary Car allowance: up to £6,600 Bonus: 25% Pension: 8% employer contribution Annual leave: 25 days standard Private health insurance Life assurance Gym & lifestyle benefits Responsibilities Investigate, negotiate and agree settlement of casualty and third-party liability claims in a professional manner. Liaise regularly with insureds, insurers, brokers and third parties to progress claims and achieve timely outcomes. Conduct on-site investigations where appropriate, gathering evidence, statements and factual information. Prepare clear and well-structured reports in line with professional standards, internal guidelines and agreed timescales. Identify and develop opportunities for business growth through professional engagement and networking. Undertake ad hoc projects or tasks as directed. Travel within the UK as required to support claim investigations and stakeholder engagement. About You Prior experience in casualty claims handling, commercial loss adjusting, or within a broader insurance claims team is essential. Working towards or holding relevant professional qualifications such as CII or CILA is desirable. Strong organisational skills with the ability to manage a varied portfolio of claims and respond to urgent client needs. Excellent oral and written communication skills, including report writing and professional correspondence. Proven negotiation, decision-making, analytical and problem-solving abilities. Capability to build and maintain effective relationships with brokers, insurers and insureds. Self-motivated with the ability to work independently and as part of a team.
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SENIOR CLAIMS HANDLER / DESK-BASED ADJUSTER
37500
Our Client is expanding and looking for experienced Senior Claims Handlers / Desk-Based Adjusters to join a growing specialist team. This is a technical, desk-based adjusting role managing complex property claims from cradle to grave — ideal for someone who enjoys high-value work without the constant travel. 🔹 The Role: • Manage complex property claims exceeding £100,000 • End-to-end handling – validation, quantum, negotiation & settlement • Apply strong policy interpretation & indemnity knowledge • Use remote investigation and digital adjusting tools • Deliver clear, structured, high-quality reports 🔹 What They’re Looking For: • Experience within a loss adjusting firm • Delegated & non-delegated authority exposure • Strong building pathology knowledge • Confident negotiation skills • Excellent stakeholder management & communication 🔹 Why Consider It? • Supportive, experienced technical team • Growing business with genuine progression potential • Modern, quality-focused adjusting approach • Flexible working arrangements If you’re currently handling high-value property claims and want a strong technical desk role with progression potential, this could be worth a confidential chat. Drop me a message or comment below 👇
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Property Loss Adjuster
55000
Glasgow
We are seeking a Loss Adjuster to join our expanding team. This is a field-based role with flexibility, offering the chance to manage a varied caseload across domestic and commercial losses (valued £25k-£250k). You will be responsible for investigating and reporting on a wide range of insurance claims, including escape of water, fire, flood, storm, impact, theft, liability and subsidence. You will also be required to assess risk presentation issues and write full ABI-style reports to a high standard. About Us: We pride ourselves on providing expert TPA and loss adjusting services with a personal touch. We specialise in all insurance perils and deliver thorough, high-quality reports tailored to the needs of insurers and policyholders alike. Key Responsibilities: • Manage a diverse caseload of claims across all perils • Conduct on-site inspections and liaise with policyholders, brokers, and insurers • Produce detailed and accurate ABI-style reports • Compile risk presentation reports with clear, professional recommendations • Deliver excellent customer service and manage claims efficiently from cradle to grave About You: • Minimum 2 years’ experience as a Loss Adjuster • Proven experience handling claims across all insurance perils • Competent in writing full ABI-style reports • Experience in producing risk presentation reports desirable not essential as training will be offered • Strong organisational and time management skills • Self-motivated with the ability to work independently • Professional qualifications (e.g. CILA) are desirable but not essential What We Offer: • Competitive salary, benefits, pension and bonus structure (Base salary up to £55,000) • Flexible working arrangements • Supportive team environment with expert colleagues to assist in the handling of claims • Opportunities for continued professional development
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Domestic Major Loss Adjuster
60000
London
As part of the Domestic Major Loss team, you will manage a portfolio of complex domestic losses, typically valued in excess of £100,000. The team operates collaboratively, and while you will be confident working independently, you will be fully supported by an experienced network of major loss adjusters, along with dedicated office-based technical and managerial support. Comprehensive systems training will be provided where required, and appropriate support is available for remote or home working. The role includes client meetings to discuss complex and technical matters, as well as regular interaction with internal and external specialists. Strong communication skills and the ability to effectively coordinate multiple stakeholders are therefore essential. What’s on Offer • Competitive salary, dependent on skills, experience and qualifications • 25% bonus structure plus an additional 5% performance bonus • Company car or car allowance • Flexible working options, including office and home-based working • Healthcare scheme and life assurance • Self-Invested Personal Pension Scheme (SIPP) • 25 days’ annual leave plus bank holidays • Discounts across a wide range of products and services • Employee Assistance Programme supporting wellbeing • Group Income Protection • Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing support and digital GP access About You You will be an experienced domestic claims adjuster, ideally holding CILA status or working towards qualification. Applications from less experienced adjusters will also be considered where strong technical capability and excellent communication skills can be demonstrated. You will also demonstrate: • Proven experience handling domestic losses in excess of £100,000, or a clear ambition to progress to this level • Experience dealing with complex and major domestic losses on a chargeable time basis, or the desire and ability to step up into this space • A strong market reputation for technical expertise and customer service • Excellent written and verbal communication skills, with the ability to interpret information and data accurately and efficiently • A full UK driving licence About Our Client Our client is an organisation where creative and caring individuals from all backgrounds are encouraged to grow, be challenged and make a meaningful impact. They value diversity, inclusion and belonging, recognising that understanding people on a personal level enables them to better support clients, colleagues and the wider community. Flexibility is embedded within their working model. Whether you prefer to work from home, split your time between home and office, or adjust your hours to support personal or family commitments, these options are actively supported. As a flexible employer, they are happy to discuss working arrangements that suit your individual needs during the interview process.
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Loss Adjuster - North London / East Anglia
50000
London
As our client’s next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you’ll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment. What we Offer Reward platform – discounts for over 800 retailers 25 days holiday (rising with service) Well-being centre Recognition programme Paid fertility appointments Pension - matched contribution up to 5% Life Assurance (2 x basic salary) Development, training and professional qualifications Duties & Responsibilities: Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year. Process all invoices and approve estimates within 5 working days of receipt/agreement. Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally. Full completion of all prepared site notes templates and associated documentation within set SLA’s Ensure that the data contained in Cq is accurate at all times. Assist in maintaining accurate management information by completing spreadsheets as necessary. Reduce elapsed timescales by providing and fostering a pro-active approach to file management. Identify cases of possible fraud and recoveries and refer as appropriate within set SLA’s. Work to ensure correct policy interpretation and validation. Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats. Ensure files are up to audit standards at all times. In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s Take responsibility for following agreed/documented procedures when dealing with problems and complaints. Build good working relationships with clients and staff, internal and external. Maintain an awareness of business opportunities and refer to all identified opportunities. Responsible for out of hours calls into the company group via a pre-set rota Skills & Experience: High level of Property Loss Adjuster experience Already hold or working towards recognized professional qualifications at a diploma level Accuracy, attention to detail and an analytical approach Strong verbal and written communication Demonstrable experience of organizing and managing own workload is essential Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload. Excellent time management to be able to work to short/changing deadlines. 5 Grade A-C’s GCSE’s or equivalent including Math’s and English Being prepared to work nationally on occasion with overnight stays. Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays
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Senior Major & Complex Loss Adjuster
85000
You will lead the adjustment and resolution of high-value, complex property claims, including High Net Worth (HNW) cases, major losses, subsidence and escape of oil incidents. You’ll act as a technical expert, ensure service standards are met, and maintain strong stakeholder relationships (clients, brokers, insurers, policyholders). Key Responsibilities Handle and manage complex claims in accordance with contractual and internal requirements, particularly for MCL (Major & Complex Loss) clients Ensure performance targets (KPIs) are met and sustained Actively progress and control assigned cases from start to finish Interpret and apply company systems, procedures, and client-specific requirements Ensure technical accuracy and high quality of correspondence, reports and documentation Serve policyholders fairly and professionally, upholding insurer requirements Be flexible with appointment schedules and accommodate client demands Foster strong relationships with clients, brokers and other stakeholders Communicate clearly and consistently with internal and external parties Control case costs, loss reserves and settlement strategy Leverage other internal services (e.g. engineering, forensic, legal) where needed to add value Support business development by maintaining and expanding existing client relationships Required Experience & Competencies Significant experience in property claims adjustment—especially with high net worth, major losses, subsidence or escape of oil claims Proven track record in handling complex and large loss portfolios Professional qualifications (e.g. ACILA, FCILA or equivalent) preferred Excellent interpersonal skills: able to liaise with clients, brokers, technical experts Ability to work in fast-paced, evolving environments; adapt rapidly to changing priorities Strong sense of dependability, persistence, and judgement under pressure Exceptional written and verbal communication skills Strategic mindset with attention to detail and technical rigour Full, clean UK driving licence (for site visits where necessary) Desirable Attributes Experience in leadership advantageous Ability to mentor and develop technical claims staff Commercial acumen to advise on cost control, reserving and leakage Flexibility to work outside standard hours where needed Benefits & Perks Support for continuing professional qualifications Leadership development and training programmes Pension with employer/employee contribution match Life cover (e.g. 4× salary) Flexible benefits, including lifestyle and well-being offerings Annual leave (e.g. 25 days, rising with service) Discounts with retailers, bonus/incentive schemes, etc. Employee assistance programmes and well-being support
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