Loss Adjusters
A loss adjuster is a professional who investigates insurance claims to determine the extent of the insurer's liability. They assess the damage or loss, gather evidence, and evaluate the validity of the claim. Their responsibilities include inspecting the site of the loss, interviewing witnesses, reviewing documentation, and negotiating settlements between the insurer and the claimant. Loss adjusters aim to ensure fair and accurate claim assessments, balancing the interests of both the insurance company and the policyholder. They often specialise in specific types of insurance, such as property, casualty, or marine.
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Domestic Major Loss Adjuster - South West
Up to £55,000
Cardiff
Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel in your area and offers flexibility, including potential evening and weekend work. Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers: Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the Save As You Earn scheme. Supportive policies including parental and carer’s leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.
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Domestic Major Loss Adjuster - Oxford/Berkshire
Up to £55,000 + Car and Bonus
Oxford
As a member of the Domestic Major Loss team, you will be handling a portfolio of domestic major and complex losses, typically in excess of £100,000 in value. We adopt a team approach and whilst you will be comfortable working on your own, you’ll be a core part of our extensive team of major loss adjusters, and you will have dedicated office-based technical and managerial support. Systems training will be available as required and we will also provide appropriate support for remote (home) working if necessary. The role includes an element of client contact/meetings to discuss complex and technical issues as necessary. You will also be required to engage and work with various internal and external specialists, so excellent communication skills and the ability to coordinate various parties is essential. What will you get for this role? Competitive salary depending on skills, experience and qualifications 25% Bonus structure + 5% Performance bonus Company car/car allowance Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home Healthcare scheme & Life assurance A Self Invested Personal Pension Scheme Holiday allowance of 25 days plus bank holidays Discounts on various products and services Employee assistance programme for employee wellbeing Group Income Protection Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app You will have/will be: An experienced, domestic claims adjuster ideally with CILA status or evidence of progression towards qualification. We may also consider applications from less experienced adjusters who can demonstrate excellence in the core technical skills and for communication, both written and verbal Be competent with a proven ability to handle domestic losses in excess of £100,000, or a keen desire to progress to that level as the next stage in your career An excellent market reputation and profile for technical ability and customer service, with a desire to deliver service at the highest level to all stakeholders Experience of handling complex and major domestic losses, on a chargeable time basis, or the ability and desire to take the next step in your career, to this level Excellent interpersonal and communication skills, both written and verbal, with the ability to be detailed and interpret information and data quickly and accurately Full UK Driving Licence is essential About Our Client: Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best. We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
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Domestic Major Loss Adjuster - Hampshire and Sussex
Up to £50,000 + Car and Bonus
London
Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel across the UK and offers flexibility, including potential evening and weekend work. Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers: Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the Save As You Earn scheme. Supportive policies including parental and carer’s leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.
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Domestic Major Loss Adjuster - Leeds and Yorkshire - R152201
Up to £50,000 + Car and Bonus
Leeds
Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel across the UK and offers flexibility, including potential evening and weekend work. Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers: Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the Save As You Earn scheme. Supportive policies including parental and carer’s leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.
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Domestic Major Loss Adjuster - Midlands and Leicestershire - R152203
Up to £50,000 + Car and Bonus
Birmingham
Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel across the UK and offers flexibility, including potential evening and weekend work. Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers: Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the Save As You Earn scheme. Supportive policies including parental and carer’s leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.
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Domestic Major Loss Adjuster - Norwich
Up to £50,000 + Car and Bonus
England
Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel across the UK and offers flexibility, including potential evening and weekend work. Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers: Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the Save As You Earn scheme. Supportive policies including parental and carer’s leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.
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Operations Manager
Up to £55,000 + Car and Bonus
London
We have an exciting opportunity for a talented and ambitious individual to join our dedicated Domestic Adjusting team as an Operations Manager, based in the Kent area. While we support flexible working, the role requires attendance at one of our offices (Head Office, London Fenchurch Street, or Redhill) for one or two full days per week. Individual requirements will be discussed during the interview process. Our domestic adjusting team typically handles claims up to £100k. Each adjuster collaborates with a designated adjusting executive and is part of a larger regional team. Claims are assigned based on experience and technical ability, with each claim assessed for complexity before allocation. As an Operations Manager, you will drive performance and ensure your team of loss adjusters and their technical support continue to deliver exceptional customer care, quality, and service for our insurer clients. You will also support your team to help them meet standards and achieve their career goals. Key Responsibilities: Mentor, train, and develop all direct reports. Ensure your team meets targets for client service, technical reporting, and quality. Promote and deliver our goal of making claims easy for everyone. Understand and deliver excellent customer care, identify vulnerable customers, and ensure compliance with the Consumer Duty Act 2023. Meet financial targets for your team and influence financial outcomes. Conduct progressive performance meetings with your team. Ensure compliance with all company processes and procedures. Liaise with insurer clients and understand their bespoke requirements. Build effective working relationships with internal customers and suppliers. Essential Requirements: Experience handling property insurance claims. Strong desire and ability to deliver excellent customer service. Proven management skills and the confidence to lead a high-performing team handling complex claims. Excellent written and verbal communication skills. Competent IT skills with the capability to maintain and work from electronic files to a high auditable standard. Strong organisational skills and the ability to prioritise workload under pressure. Clear and appropriate communication with colleagues, understanding, and satisfying their needs. A proven track record in managing a high-performing team and delivering excellent service and results is advantageous. However, we will provide first-class training to support you in reaching your full potential.
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