Loss Adjusters

An excellent opportunity is available for an experienced commercial adjuster to complement a Major and Complex loss team in North England, handling a portfolio of higher value and complex commercial claims. Ideally ACII/ACILA qualified you’ll have experience of managing and leading large and complex reinstatement projects. You should be able to demonstrate a track record of providing excellent customer service, the ability to manage and lead multi-party meetings, as well as having excellent communication and report writing and excel skills. You’ll investigate commercial losses on behalf of Insurance companies by visiting policyholders’ premises, with responsibility for all reports regarding each visit and full diary maintenance. Additionally, you will be required to manage a caseload effectively, providing service delivery within clients' SLAs and meeting challenging audit criteria. This is also a fantastic opportunity to participate in the development and mentoring of colleagues. We are looking for the following skills and experience: ACILA or equivalent qualified, or progressing toward completion Customer focus with a track record of delivering outstanding levels of service Solid experience of dealing with Major and Complex Loss claims IT literate, ideally with knowledge of Microsoft Office including Excel Superb communications skills - listening and acting upon information given Develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim Able to build good relationships within the team and with clients Conscientious, hard working to achieve and exceed the required results, as well as flexible and adaptable during times of surge Market profile and account management an advantage Full UK driving licence is essential Whatwillyougetforthisrole? Competitive salary depending on skills, experience and qualifications Lucrative Bonus structure Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home Healthcare scheme A Self-Invested Personal Pension Scheme Holiday allowance of 25 days plus bank holidays Discounts on various products and services Employee assistance programme for employee wellbeing Life assurance Group Income Protection Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

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Are you enthusiastic about leading teams and seeking a fresh challenge? Do you possess a keen eye for detail and thrive in a supportive environment? If you're methodical, adept at delivering constructive feedback, and eager for long-term career growth with a recognised leader in the insurance industry, then our Clients Domestic Adjusting Team has an opportunity for you as an Operations Manager. ​ Regardless of where you are in your management journey, we are dedicated to supporting your aspirations. Our Client offers a range of benefits, including structured development programs, transparent career paths, and a host of perks such as a fully funded company vehicle or cash allowance, professional qualification support, and flexible working arrangements that balance office and remote work. ​ The Role: ​ We're excited to announce a vacancy for an Operations Manager within our Domestic Adjusting team. While we champion flexible working, this role typically involves one or two full office days per week, with individual arrangements discussed during the interview process. ​ In this role, you'll oversee the performance of our loss adjusters and their support teams, ensuring top-notch customer service, technical proficiency, and adherence to quality standards. Your responsibilities include mentoring and developing team members, meeting service and financial targets, and fostering strong relationships with both internal and external stakeholders. ​ Essential Qualifications: ​ - Experience in property insurance claims handling - Dedication to delivering exceptional customer service - Proven management skills with the ability to lead high-performing teams - Excellent written and verbal communication abilities - Competency in IT and maintaining electronic files to a high standard - Strong organisational skills with the ability to prioritise tasks effectively ​ While prior experience in managing high-performing teams is advantageous, we provide comprehensive training to support you in realising your potential. Join us and become part of a dynamic team committed to making claims management seamless for all stakeholders. ​ ​

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Our Client is seeking an accomplished and technically proficient Commercial Major Loss Adjuster to join their specialist team. In this key role, you will manage high-value and complex commercial property and business interruption claims from initial instruction through to settlement, delivering a professional, customer-focused, and cost-effective service. The role involves handling major losses typically in excess of £100,000–£5 million, across a diverse portfolio of commercial, industrial, and occasionally high-net-worth risks. You’ll act as a trusted technical expert, ensuring accuracy, quality, and compliance at every stage. The position offers autonomy, flexible working arrangements, and occasional travel across your designated region.   Key Responsibilities: ● Manage a portfolio of complex and high-value commercial property and BI claims, ensuring prompt and fair resolution in line with client SLAs and audit standards. ● Undertake on-site investigations and damage assessments, preparing detailed scoping and reinstatement reports. ● Lead and coordinate multi-party claim processes, including contractors, forensic experts, accountants, and policyholders. ● Produce comprehensive ABI-standard reports and manage claims in accordance with financial authority limits. ● Provide expert technical advice on coverage, liability, and policy interpretation. ● Ensure proactive communication with clients, brokers, and insureds, maintaining the highest standards of customer service. ● Support the business in mentoring less experienced adjusters and contributing to technical excellence within the team. ● Maintain flexibility in working hours, with occasional evening or weekend work to meet client or insured needs.   Skills and Experience Required: ​ ​ ● Proven experience handling major and complex commercial losses, typically in excess of £100,000. ● Strong technical expertise across commercial property, business interruption, and liability interfaces. ● Excellent knowledge of policy coverage, reinstatement practices, tendering, and cost control. ● Skilled in ABI and ADI report writing, with a sound understanding of subrogation and fraud indicators. ● Minimum qualification of Cert CILA or Cert CII, ideally progressing toward ACILA or Dip CII. ● Exceptional communication and negotiation skills, with a focus on client satisfaction and technical quality. ● Ability to work autonomously while managing multiple complex instructions to tight deadlines. What Our Client Offers: Our Client is committed to supporting your professional growth and wellbeing, offering a comprehensive reward and benefits package that reflects their status as a leading name in the claims and adjusting market: ● Competitive salary commensurate with experience, plus an attractive performance-related bonus scheme. ● Company car or car allowance for travel requirements. ● Generous pension scheme, contributing up to 14% depending on your input. ● 29 days annual leave plus bank holidays, with the flexibility to buy or sell up to 5 days. ● Access to exclusive discounts of up to 40% on Client products and other retail benefits. ● Annual share incentives, including up to £1,200 in free shares and participation in the SAYE scheme. ● Flexible and hybrid working, supporting work-life balance. ● Comprehensive health and wellbeing resources, including employee assistance and mental health support. ● Paid volunteering days to contribute to community initiatives. ● Ongoing professional development and qualification support through the CILA or CII pathway.   ​ ​ Summary: This is an outstanding opportunity for a seasoned Commercial Major Loss Adjuster to join one of the UK’s most respected claims service providers. You’ll play a pivotal role in resolving complex, high-value commercial losses while being supported by a forward-thinking employer that invests in your success. If you have the expertise, technical excellence, and passion for delivering exceptional results, we’d love to hear from you. ​

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Our Client is seeking an experienced and skilled Domestic Major Loss Adjuster to join their team. In this role, you will be responsible for providing a customer focused and cost effective service by handling high value household and residential commercial claims from instruction to completion, within agreed financial authority limits. The position requires reasonable travel across the UK and offers flexibility, including potential evening and weekend work. Key Responsibilities: Manage complex and high value domestic claims, ensuring efficient resolution from initial instruction through to final settlement. Handle claims involving significant losses, typically exceeding £100,000, ensuring compliance with financial authority limits. Conduct site visits across the UK as required to assess damages and progress claims. Maintain a flexible working approach, including availability for evening and weekend work to meet client needs. Provide expert guidance on technical insurance matters, including property reinstatements and tendering processes. Skills and Experience Required: Proven track record in managing high value domestic claims, with extensive experience in dealing with losses exceeding £100,000. A minimum qualification of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications will also be considered. In Depth knowledge of technical insurance principles, including subrogation, underwriting practices, and full ABI report writing. Strong understanding of building practices and regulations related to property reinstatements and tendering. Demonstrated ability to manage claims from start to finish, with a strong emphasis on delivering exceptional customer service. What Our Client Offers: Our Client is dedicated to supporting your career growth and personal wellbeing, offering a comprehensive benefits package designed to help you thrive. Competitive salary based on experience, with an attractive benefits package. Performance Based bonus opportunities. Company car provided for travel requirements. Generous pension scheme, with up to 14% contribution depending on your input. 29 days of holiday plus bank holidays, with the flexibility to buy or sell up to 5 additional days. Discounts of up to 40% on Client products and access to other retailer discounts. Annual allocation of up to £1,200 in free shares through the Matching Share Plan, plus participation in the  Save As You Earn scheme. Supportive policies including parental and carer’s leave. Flexible benefits tailored to your individual needs, including sustainable options such as cycle to work schemes. Opportunities to contribute to the community through paid volunteering days. Comprehensive support and resources for your wellbeing. This is a prime opportunity for a seasoned insurance professional to join a leading claims service provider and make a significant impact in the field of domestic major loss adjustment. If you have the expertise and commitment to excellence, we invite you to apply.

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Join the Major and Complex Loss team as a Building Surveyor and play a pivotal role in supporting clients through some of their most challenging moments. Based in Glasgow, you’ll work alongside a highly skilled team of adjusters and technical specialists, providing expert advice and guidance on a diverse range of major and complex losses. Your deep understanding of buildings and construction will be key as you assist lead adjusters in managing each loss with precision, empathy, and care. This position offers the best of both worlds: the collaboration and camaraderie of an office-based team, and the flexibility to work remotely when needed, fully supported by advanced IT systems and dedicated administrative support. You’ll also travel across Scotland to meet clients and customers, making a real and lasting impact where it matters most.   What we’re looking for Professional qualifications: MRICS qualified, or actively working towards completion. Technical expertise: Proven experience managing complex commercial building reinstatement projects. Claims knowledge: Previous experience in insurance claims handling or loss adjusting is highly advantageous. Interpersonal skills: Strong communicator with the ability to coach, support, and develop others. Self-motivation: Proactive and driven, with the ability to work independently and motivate those around you. Organisational ability: Methodical, disciplined, and adept at managing workload and competing priorities. Flexibility: Willingness to travel regularly to customer and client sites across Scotland. Driving licence: Full UK driving licence required.   What we’ll offer you Remuneration & Rewards Competitive salary aligned with experience and qualifications Self-Invested Personal Pension (SIPP) Performance-based incentive (bonus) scheme Fully funded company vehicle or cash allowance 25 days’ holiday plus bank holidays Flexible working options — from our office or your home Health & Wellbeing Private healthcare plan (including pre-existing conditions) Life assurance Group Income Protection Employee Assistance Programme for wellbeing support Additional Benefits Voluntary benefits: dental cover, cycle-to-work scheme, season ticket loan, wellness and digital GP apps Discounts on a wide range of products and services   Shape the future with us This isn’t just a role, it’s an opportunity to make a meaningful impact. You’ll be joining an organisation that invests heavily in professional growth and development, offering access to one of the most comprehensive training platforms in the industry, with over 15,000 on-demand courses, role-specific learning, and opportunities for continued professional advancement. Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent, expertise, and trust.   Next steps Think this sounds like the right fit? Apply now — we’d love to hear from you.

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Our Client is seeking an experienced Surveyor / Adjuster to join their highly successful Structural Defects Services team, managing a portfolio of latent defect and structural claims across the West Midlands and South region. This is a unique opportunity for technically minded professionals with a background in surveying or loss adjusting, offering a varied and rewarding workload. You’ll handle claims from cradle to grave, covering both commercial and residential properties, as well as multi-unit developments. Your responsibilities will include: Attending site visits to assess damage and diagnose the likely cause of defects. Producing detailed preliminary and final reports with clear technical conclusions. Overseeing reinstatement works, appointing and reviewing external engineers’ scopes of repair. Advising claimants and insurers with clarity, empathy, and professionalism. Reviewing technical documentation and ensuring compliance with relevant standards. Supporting the wider Commercial Surveying & Design team with traditional surveying tasks such as contract administration, preparing repair scopes, and managing tendering processes. This role combines technical depth, autonomy, and collaboration, providing the flexibility of home-based working with regular regional travel. What you’ll bring Relevant degree and ideally chartered status (MCIOB, MRICS, MICE) and/or insurance qualifications. Strong understanding of structural defects, their causes, and appropriate repair methods. Proven experience handling claims under Building Guarantee or Latent Defects policies. Familiarity with CDM regulations and Party Wall legislation. Excellent communication and decision-making skills, with a commitment to customer care. Strong IT proficiency (Microsoft Office and general systems). Full UK driving licence and willingness to travel regionally. What the Client offers Competitive salary and benefits package reflecting experience and qualifications. Company vehicle or cash allowance option. 25 days’ holiday plus bank holidays. Private healthcare (including pre-existing conditions). Life assurance and group income protection. Flexible working options — home or office based. Comprehensive professional development via industry-leading training programmes and ongoing educational opportunities. A supportive, collaborative culture where expertise is valued and growth is encouraged. Join the Client’s Structural Defects team and be part of an organisation shaping the future of the insurance and surveying profession.

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We are looking for an experienced Major Loss Adjuster to manage a portfolio of high-value commercial property claims, from initial investigation through to settlement. This is a key role for someone who can handle complex losses while maintaining strong relationships with clients, brokers, and insurers, delivering a professional service every time. Benefits Market-competitive salary Car allowance: up to £6,600 Bonus: 25%  Pension: 5% employer contribution Annual leave: 25 days standard  Private health insurance Life assurance Gym & lifestyle benefits Responsibilities Investigate, negotiate, and agree settlement of major and complex claims in a professional and timely manner Carry out on-site investigations and surveys for property damage claims Prepare detailed reports in line with industry standards and internal requirements Liaise with all stakeholders to ensure claims are progressed efficiently and effectively Identify opportunities for business development and contribute to team growth Support projects and ad hoc assignments as required About You CILA qualification, or significant progress towards it, is advantageous; other industry qualifications are desirable Proven experience managing large and complex commercial property claims Strong negotiation, decision-making, and problem-solving skills Excellent communication and organisational abilities Ability to build and maintain strong relationships across the insurance market Willingness to travel across the region as needed

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Are you confident in managing high-value, complex property claims? We're recruiting for an experienced Loss Adjuster to take on a diverse caseload, including high net worth losses, major incidents, and specialist claims such as subsidence and escape of oil. This is a great opportunity for someone looking to take the next step in their adjusting career within a supportive and progressive environment.   What’s On Offer Generous annual leave, rising with service. Flexible working arrangements – hybrid/home-based with collaborative office space available. Pension scheme with matched contributions. Life assurance and enhanced family leave policies. Access to wellbeing support, including 24/7 confidential helpline. Employee discounts, volunteering opportunities, and charity support initiatives. Career development programmes including funding for professional qualifications. Key Responsibilities Manage a portfolio of complex and high-value domestic claims across the UK. Deliver a high standard of technical handling, from first notification through to settlement. Maintain strong relationships with clients, brokers, and service providers. Produce detailed and well-structured reports tailored to the needs of each claim. Work flexibly and independently to meet deadlines and performance targets. Contribute positively to a collaborative, high-performing team culture. What You’ll Need Proven experience in property loss adjusting, ideally with major loss or HNW exposure. Strong technical knowledge and attention to detail. ACILA/FCILA (or progression towards) preferred. Excellent communication and organisational skills. Comfortable working remotely and travelling as required. Some out-of-hours work may be necessary. Full UK driving licence.    

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We’re looking for experienced Property Loss Adjusters to join a growing national team. You’ll handle a varied caseload of domestic and commercial property claims, managing losses of differing complexity and value. This role suits someone who enjoys variety, thrives under pressure, and is motivated by the challenge of every day being different. What’s on Offer 25 days’ holiday (increasing with service) Matched pension contributions up to 5% Life assurance (4x salary) Access to a well-being hub and recognition programme Discounts across hundreds of retailers Development support, professional qualifications, and clear progression routes Inclusive, supportive culture that values diversity and individuality What You’ll Do Manage a diverse portfolio of property claims, ensuring files are handled efficiently and in line with service standards. Process invoices, approve estimates, and issue interim fees promptly. Prepare clear and accurate site notes, reports, and supporting documentation. Maintain accurate data and management information throughout the claim lifecycle. Proactively manage caseloads to reduce outstanding files and improve turnaround times. Identify potential fraud or recovery opportunities and escalate appropriately. Communicate effectively with clients, brokers, and policyholders, keeping all parties updated. Ensure files meet audit and compliance standards at all times. Occasionally travel nationwide and take part in a standby rota, including weekends and public holidays when required. What You’ll Bring Proven experience as a Property Loss Adjuster, handling both domestic and commercial claims. Ideally working towards or holding a recognised professional qualification (e.g. Dip CILA). Strong organisational and time management skills, with the ability to prioritise competing deadlines. Excellent written and verbal communication. A proactive, detail-focused, and analytical approach. Willingness to travel and stay overnight when required. GCSEs (or equivalent) including Maths and English, grade A–C.   This is an excellent opportunity for an experienced Adjuster looking to take the next step in their career within a respected and forward-thinking insurance group.

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We have a fantastic opportunity for an experienced Commercial Loss Adjuster to join the team covering the South region, managing a diverse portfolio of Commercial Property Damage and Business Interruption claims. You’ll handle each case from the initial field visit through to settlement, ensuring performance within client SLAs and audit standards. You’ll work autonomously while benefiting from regular contact and support from your line manager, who will provide guidance, mentoring, and opportunities for continued professional growth.   Key Responsibilities: Manage a varied caseload of commercial property and business interruption claims. Deliver exceptional customer service and maintain strong client relationships. Ensure accuracy, efficiency, and compliance with client SLAs. Provide technical insight and support where needed on complex losses. Work proactively to achieve agreed settlement and financial targets. About You: Proven experience handling commercial losses with a customer-first approach. Excellent communication, negotiation, and relationship management skills. Ideally ACII or ACILA qualified (or committed to achieving qualification). Able to manage your own caseload effectively, taking ownership from start to finish. Flexible, adaptable, and proactive, particularly during surge events. Full UK Driving Licence essential. What’s on Offer: Competitive salary (dependent on skills, experience, and qualifications). Company car or car allowance. 25 days annual leave + public holidays. Healthcare scheme and Self-Invested Personal Pension. Life assurance, group income protection, and employee assistance programme. Flexible working options (home, office, or hybrid). Range of voluntary benefits including cycle-to-work, dental cover, and wellbeing apps. Why Join the Client: Our Client fosters a collaborative, inclusive, and supportive culture where people are encouraged to grow and thrive. You’ll have the autonomy to manage your workload, the flexibility to balance work and home life, and the backing of a respected name in the insurance industry that truly values its people.

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We have a fantastic opportunity for an experienced Commercial Loss Adjuster to join the team covering the South region, managing a diverse portfolio of Commercial Property Damage and Business Interruption claims. You’ll handle each case from the initial field visit through to settlement, ensuring performance within client SLAs and audit standards. You’ll work autonomously while benefiting from regular contact and support from your line manager, who will provide guidance, mentoring, and opportunities for continued professional growth.   Key Responsibilities: Manage a varied caseload of commercial property and business interruption claims. Deliver exceptional customer service and maintain strong client relationships. Ensure accuracy, efficiency, and compliance with client SLAs. Provide technical insight and support where needed on complex losses. Work proactively to achieve agreed settlement and financial targets. About You: Proven experience handling commercial losses with a customer-first approach. Excellent communication, negotiation, and relationship management skills. Ideally ACII or ACILA qualified (or committed to achieving qualification). Able to manage your own caseload effectively, taking ownership from start to finish. Flexible, adaptable, and proactive, particularly during surge events. Full UK Driving Licence essential. What’s on Offer: Competitive salary (dependent on skills, experience, and qualifications). Company car or car allowance. 25 days annual leave + public holidays. Healthcare scheme and Self-Invested Personal Pension. Life assurance, group income protection, and employee assistance programme. Flexible working options (home, office, or hybrid). Range of voluntary benefits including cycle-to-work, dental cover, and wellbeing apps. Why Join the Client: Our Client fosters a collaborative, inclusive, and supportive culture where people are encouraged to grow and thrive. You’ll have the autonomy to manage your workload, the flexibility to balance work and home life, and the backing of a respected name in the insurance industry that truly values its people.

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We are looking for an experienced Major Loss Adjuster to manage a portfolio of high-value commercial property claims, from initial investigation through to settlement. This is a key role for someone who can handle complex losses while maintaining strong relationships with clients, brokers, and insurers, delivering a professional service every time. Benefits Market-competitive salary Car allowance: up to £7,500 Bonus: 25% of fees over 3x salary (e.g., earn £7,500 bonus for £30k over target on £40k salary) Pension: 8% employer contribution Annual leave: 25 days standard  Private health insurance Life assurance Gym & lifestyle benefits Responsibilities Investigate, negotiate, and agree settlement of major and complex claims in a professional and timely manner Carry out on-site investigations and surveys for property damage claims Prepare detailed reports in line with industry standards and internal requirements Liaise with all stakeholders to ensure claims are progressed efficiently and effectively Identify opportunities for business development and contribute to team growth Support projects and ad hoc assignments as required About You CILA qualification, or significant progress towards it, is advantageous; other industry qualifications are desirable Proven experience managing large and complex commercial property claims Strong negotiation, decision-making, and problem-solving skills Excellent communication and organisational abilities Ability to build and maintain strong relationships across the insurance market Willingness to travel across the region as needed

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