This team plays a vital role in promoting best practices for fraud detection and containment, working exclusively on commercial insurance claims. In this field-based position, you’ll independently manage a portfolio of potentially fraudulent commercial insurance claims. Your primary responsibilities will include planning and conducting interviews, gathering and analysing evidence, and liaising with third parties such as brokers, contractors, and law enforcement agencies.
You will ensure each case progresses in a timely and compliant manner, maintaining accurate documentation throughout. Clear communication with policyholders and stakeholders is key, along with delivering high standards of customer service and meeting all regulatory requirements. You will also be responsible for producing detailed investigative reports, issuing outcome letters, and contributing to the identification and escalation of fraudulent activity to appropriate industry bodies.
This is a varied and rewarding role requiring strong investigative skills, an eye for detail, and a solid understanding of insurance principles and fraud prevention practices. As a vital part of the Commercial Investigations team, you will support our Client in delivering expert fraud detection and resolution services.
What You’ll Bring to the Role:
- Insurance Knowledge: Solid understanding of insurance principles across commercial and property claims, including business interruption.
- Claims Expertise: Demonstrated experience handling Commercial, Property, and Business Interruption claims.
- Legal Awareness: Knowledge of current case law, legislation, and legal liabilities relevant to investigations.
- Indemnity Principles: Practical understanding of indemnity and its application in insurance claims.
- Construction Insight: Familiarity with building construction methods to aid in claim validation.
- Evidence Handling: Ability to identify, secure, and accurately record and preserve evidence.
- IT Proficiency: Confident use of Microsoft Word and Excel for reporting and documentation.
- Regulatory Understanding: Awareness of FCA regulations and how they impact your responsibilities.
- Complaints Handling: Competence in managing and resolving complaints effectively.
- Data Protection: Understanding and application of GDPR principles in all aspects of your work.
Remuneration & Benefits
- Competitive salary commensurate with skills, experience, and qualifications
- Self-Invested Personal Pension Scheme (SIPP)
- 25 days’ holiday plus bank holidays
- Fully funded company vehicle or cash allowance
- Flexible working – office and home-based
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Group Income Protection
- Employee assistance programme for wellbeing
- Voluntary flexible benefits including:
- Green car scheme
- Dental insurance
- Travel insurance
- Cycle to work scheme
- Season ticket loan
- Wellbeing apps and access to digital GP services
- Exclusive discounts on a wide range of products and services
Working with our Client means becoming part of a forward-thinking organisation committed to protecting people and businesses. You'll play a crucial role in shaping the future of insurance through your work and will benefit from access to ongoing professional development.
Our Client offers one of the most comprehensive training and development programmes in the industry, giving you access to thousands of learning opportunities from day one. Whether you're deepening your existing expertise or expanding into new areas, this is your chance to make a real impact.
Ready to be part of something meaningful?
Join a team where every investigation matters — and where your contribution shapes the future of insurance.