The position of Loss Adjusting Team Manager exists to contribute to the smooth running of a field-based adjusting and surveying team, primarily assisting with their growth and development.
The individual will ensure the team provides a high standard of policy application, financial control on a claim-by-claim basis, whilst delivering good customer outcomes.
What’s on offer
- Competitive salary, including standard shares and additional discretionary shares.
- Car allowance of up to £7600.
- A flexible and adaptable working environment focusing on work life balance.
- All colleagues will receive 33 days holiday (including banks holidays)
- Employee share scheme
- Qualification support is provided
- Predominantly responsible for the Adjuster network in the South of the country (Southern location preferable).
- Develop and offer continuous support to a team of experienced loss adjusters and in-house surveyors.
- Regular team meetings via MS Teams with face-to-face team meetings arranged where appropriate.
- Completing 1:2:1s and accompanied visits monthly.
- Review/Appraisals to be undertaken mid and end of year.
- Implementing an internal review strategy of field workers based upon core values and performance.
- Building and developing relationships within other areas of the business to promote the Loss Adjusting team.
- Responsible for ‘Large Loss’ value audit responses to assist with identifying training requirements to improve performance.
- Authorising team members’ payments.
- Amending/reviewing and being responsible for authorising reserves where these exceed the team members’ sanctions (up to and above £100,000).
- Responsible for creating ‘Large Loss’ scopes through the Core Logic platform (up to and over £100,000).
- Responsible for forensically reviewing and approving ‘Large Loss’ (up to and over £100,000).
- Authorising teams’ absence; review of area coverage to ensure capacity output is maintained.
- Supporting and encouraging the team members to provide excellent customer service – shadowing of loss adjusters & surveyors.
- Recruitment and development of the team.
- Encourage an open and honest working environment within the team to promote optimal team and customer satisfaction — 1:2:1 combined with team meetings will serve to support this philosophy.
- Surge solution — attend flood areas when required to support the team.
- Capacity planning to manage allocation and help maintain service provision.
- Quality checks on closed and open claims.
- Reviewing MI/performance on quality of case management to ensure continuous improvement.
- Projects to be undertaken when required.
- Availability to attend the Cardiff office, whilst infrequently, when required in line with business needs.
- Previous Adjusting Experience.
- Extensive experience working within domestic home insurance.
- Excellent communication and stakeholder management skills.
- In-depth understanding of principles of insurance, risk management and claims handling.
- Strong leadership skills and experience managing a team.
- Excellent interpersonal skills, with the ability to build and maintain strong relationships.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Proven track record of identifying and delivering customer service, cost and quality improvements.
- Well versed with BRN schedules of rates.
- Ability to balance and effectively prioritise a varied workload.
- Ability to regularly travel within geographical location – Southern UK.
- Full clean driving licence.
- Experience of working remotely.
- Experience managing a remote-based claims team.
- Experience of managing people.
- Major loss experience.
- Experience of creating ‘Large Loss’ scopes through the Core Logic platform (up to and over £100,000).
- Experience of forensically reviewing and approving ‘Large Loss’ (up to and over £100,000).