Are you an experienced Motor claims professional ready for a new challenge? Join a specialist investigations team and take the lead in uncovering fraud across high-value, complex cases.
The Role
We are looking for a skilled Motor Claims Investigator to join the specialist Motor Investigations team. You will play a key role in detecting and containing fraud across complex motor insurance claims, including Fire, Theft, and Windscreen cases.
Reporting to the Motor Investigations Team Manager, you will manage claims from start to finish, liaising with policyholders, brokers, and insurers, while applying your knowledge of motor claims to detect potential fraud and ensure fair outcomes.
This strategic role requires technical expertise, investigative skills, and strong stakeholder engagement. You will conduct video interviews, identify and evidence fraudulent activity, and collaborate with panel solicitors to achieve the best outcomes. Strong report writing and the ability to interpret insurance schedules are essential.
Key Skills & Experience
Motor Claims Experience - Recent hands-on experience handling and investigating Motor claims is essential; Motor Trade claims experience is desirable.
Interviewing Skills - Experience conducting structured video interviews with customers and witnesses is desirable.
Fraud Detection - Skilled in identifying, investigating, and evidencing policy breaches and fraudulent activity.
Commercial Motor Awareness - Familiarity with motor trade and fleet claims, insurance schedules, and policy endorsements.
Stakeholder Credibility - Strong personal attributes that earn respect and trust from internal and external stakeholders.
Report Writing - Ability to produce clear, professional, and insightful investigation reports.
What's on Offer
Competitive salary based on experience and qualifications
Pension scheme
25 days holiday plus bank holidays
Flexible working from home or office
Private healthcare plan, life assurance, and group income protection
Additional voluntary benefits: dental cover, cycle-to-work scheme, season ticket loan, wellbeing apps, digital GP services
Employee assistance programme and discounts on various products and services
Why Apply?
This is more than just a job - it's a chance to make a real impact in a respected investigations team, contribute to industry best practice, and develop professionally. If you are credible, confident, and proactive, this is the role for you.