We are offering an exciting opportunity for an experienced Major and Complex Loss Adjuster to join a specialist Major and Complex Loss team covering the London and Southeast region. If you enjoy solving complex problems, supporting clients through challenging situations, and delivering exceptional service, this role is ideal for you.
The Role
As a Major and Complex Loss Adjuster, you will manage a portfolio of high-value commercial property claims, including:
• Material Damage
• Business Interruption
You will lead the end-to-end claims process from initial investigation through to final settlement, acting as the trusted expert for clients and stakeholders.
This position includes a mix of independent fieldwork and collaborative team work, supported by Adjusting Executives and technical specialists. Whether you are on site assessing damage or preparing reports remotely, you will play a key role in meeting client expectations and delivering excellent service.
What You Will Bring
• Full UK Driving Licence
• Strong customer focus with evidence of delivering exceptional service
• Experience handling major and complex commercial property claims
• Excellent communication skills and the ability to negotiate effectively
• Confidence managing your own caseload independently
• Proactive and solutions focused approach with strong prioritisation skills
• Good IT skills, ideally including Microsoft Office (especially Excel)
• ACII or ACILA qualifications, or working towards them
• Professional and empathetic approach to client relationships
• Experience in account management or market profiling is an advantage
What You Will Receive
Remuneration and More
• Competitive salary based on skills, experience and qualifications
• Self Invested Personal Pension Scheme (SIPP)
• Incentive (bonus) scheme
• Fully funded company vehicle or cash allowance
• 25 days annual leave plus bank holidays
• Flexible working from home and office
Health and Support
• Private healthcare (including pre-existing conditions)
• Life assurance
• Employee assistance programme
• Group income protection
Additional Benefits
• Voluntary benefits such as dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP services
• Discounts on a wide range of products and services
Professional Development
You will have access to comprehensive training and development opportunities, including extensive online learning resources, role-specific training, and support for further formal education. This is a chance to grow your expertise while contributing to the development of others in the team.
Next Steps
If this sounds like the right opportunity for you, apply now. We would be happy to hear from you.