We are looking for a dedicated and customer-focused Claims Technician to join our Home Claims team in Liverpool or Manchester. This role offers a fantastic opportunity to work in a supportive, dynamic environment with long-term career growth potential. If you’re passionate about delivering excellent service, enjoy working collaboratively, and value flexibility and work-life balance, we want to hear from you.
The Role:
As a Claims Technician, you will play a vital role in helping individuals and families recover when the unexpected happens. You will manage a caseload of property claims from first notification through to resolution, supporting field surveyors, liaising with customers, and ensuring that service excellence is maintained throughout the claims journey.
Key Responsibilities:
Handle inbound claims from initial notification to final resolution, ensuring timely updates and exceptional service.
Record and verify claim details using an intuitive claims management system.
Provide reassurance and support to customers at all stages of the process.
Liaise with surveyors and other internal teams to schedule visits and manage workloads.
Negotiate and agree settlements where applicable, ensuring accurate and fair outcomes.
Maintain accurate records and adhere to internal processes and compliance standards.
Key Skills & Experience:
Exceptional customer service skills and a calm, empathetic approach.
Strong attention to detail and ability to manage multiple tasks efficiently.
Excellent verbal and written communication skills.
Professional telephone manner and confident interpersonal skills.
Proficiency with IT systems and document management platforms.
Previous experience in domestic property claims is desirable.
Bi-lingual or multi-lingual capabilities are advantageous but not essential.
What’s on Offer:
Competitive salary based on skills, experience, and qualifications.
Hybrid working model – flexibility to work from both office and home.
Healthcare plan and employee assistance programme.
25 days’ holiday plus bank holidays (with options to purchase additional days).
Self-Invested Personal Pension Scheme.
Life assurance and group income protection.
Voluntary benefits include dental cover, cycle to work scheme, season ticket loan, and wellbeing & digital GP services.
Supportive and inclusive working culture that values career progression and professional development.
Join a company where your contributions are recognised and where you can make a real difference in the lives of those impacted by property loss. This is more than just a job—it’s a meaningful career in a business that truly values people.