We are seeking a motivated and detail-oriented Claims Technician to join a Domestic Major Loss team. This is a fantastic opportunity for a skilled claims handler or technician who thrives in a fast-paced environment and is committed to delivering exceptional customer service.
This position offers flexible working arrangements, a supportive team environment, and strong long-term career development opportunities. If you’re passionate about claims handling, enjoy working collaboratively, and want to be part of a company that truly values its people, this role could be for you.
Key Responsibilities:
Support field-based Loss Adjusters in handling high-value and complex domestic property claims.
Manage incoming and outgoing correspondence on allocated claims, ensuring timely and accurate updates to all stakeholders.
Maintain electronic files to a high auditable standard, including claim documentation and reports.
Liaise effectively with internal departments, clients, brokers, and other stakeholders.
Assist in the preparation of reports, schedules, and formal claim communications.
Attend site visits when required to take minutes, photographs, or statements and assist in claim planning.
Proactively manage claims and provide technical input, escalating when appropriate.
Ensure all time and activities are recorded accurately, with a high proportion of chargeable hours.
Key Skills & Experience:
Experience in property insurance claims, ideally within major or complex loss environments.
Strong communication skills, both written and verbal.
Excellent organisational skills and the ability to multitask effectively.
Proficiency with IT systems and document management platforms.
Customer-focused with a proactive and empathetic approach to claims handling.
Ability to work independently and as part of a high-performing team.
What’s on Offer:
A flexible hybrid working model to support your work-life balance.
A collaborative and inclusive work environment.
Ongoing professional development opportunities.
The chance to contribute to meaningful work supporting individuals through the claims process.
Join a team where your contribution is truly valued, and where you’ll have the tools and support you need to succeed and grow.