Subsidence Claims Handler

Discipline: Claims Handlers
Job type: Permanent
Salary: Up to £27,000
Contact name: Hannah Eustace

Contact email: hannah@rotaterecruitment.com
Job ref: HE707893
Published: 4 days ago
We are currently recruiting for a Subsidence Claims Handler to join a specialist team delivering expert support to customers affected by subsidence. This is an excellent opportunity for someone with experience in property or insurance claims who is looking to specialise in technically interesting and rewarding work. You’ll play a key part in helping customers through what can be a challenging time by managing their claims with empathy, efficiency, and technical accuracy.
 
Key Responsibilities
  • Manage a portfolio of subsidence claims from initial notification through to resolution
  • Provide clear communication and support to policyholders, contractors, loss adjusters, and insurers
  • Assess claims in line with policy terms and conditions, with a focus on technical and structural elements
  • Arrange and manage site investigations, surveys, and engineer appointments
  • Evaluate technical reports and determine appropriate remedial actions
  • Negotiate settlement of claims within agreed authority levels
  • Ensure accurate record keeping and case management via internal systems
  • Provide regular updates to all stakeholders and ensure timely progression of each case
What We’re Looking For
  • Previous experience handling property insurance claims (subsidence experience preferred but not essential)
  • Confident communicator with strong customer service skills
  • Able to interpret technical reports and apply policy knowledge to claims decisions
  • Highly organised, with the ability to manage a busy and varied caseload
  • Empathy and professionalism when dealing with distressed or vulnerable customers
  • Comfortable working independently in a remote environment
What’s on Offer
  • Salary up to £27,000, depending on experience
  • Fully remote working
  • 25 days holiday plus bank holidays (option to buy/sell additional days)
  • Pension scheme and life assurance
  • Employee discounts at major retailers
  • Ongoing training and development opportunities
  • Friendly and supportive team culture
This is an ideal role for someone looking to develop their technical claims expertise in a fully remote environment while making a real difference to customers.
 
Apply today to find out more or arrange a confidential chat.