We are seeking a Liability Adjuster or Senior Liability Adjuster to manage a caseload of liability claims across the Kent region into London. This role requires strong technical knowledge of liability claims, combined with the ability to investigate, analyse, and report on legal and policy liability. The successful candidate will produce high-quality technical reports while maintaining excellent service standards and client relationships.
Key Responsibilities
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Assess and report on liability claims with a high level of technical accuracy
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Investigate legal and policy liability and assess quantum where applicable
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Gather and analyse evidence to support recommendations
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Communicate proactively with brokers, clients, policyholders, and other stakeholders
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Manage a caseload efficiently, ensuring claims are resolved within agreed SLAs and KPIs
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Maintain professional integrity and adhere to Treating Customers Fairly (TCF) principles
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Share knowledge and provide constructive feedback as part of a team
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Work flexibly and accurately under pressure, both independently and as part of a team
Skills and Experience Required
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Minimum 5 years’ liability claims experience, including at least 3 years in an external adjusting role
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Strong knowledge of liability claims principles and procedures
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Cert CII or CILA qualified, or willing to work towards qualification
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Excellent written and verbal communication skills
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Strong IT literacy and ability to produce clear, concise technical reports
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Ability to maintain accuracy and professionalism under pressure
Benefits
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Competitive salary with bonus
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Enhanced contributory pension and flexible benefits
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Enhanced family leave and birthday holiday
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Electric car scheme and voluntary benefits packages
Share purchase scheme with interest-free loan