We are seeking an experienced Commercial Loss Adjuster looking to progress into Major Loss handling. This role offers the opportunity to take ownership of high-value commercial property claims, managing them from initial investigation through to settlement. You will be expected to apply your technical knowledge and commercial judgement to deliver exceptional service to clients and policyholders.
Key Responsibilities
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Manage complex commercial property claims, providing technically robust and commercially astute recommendations
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Produce high-quality reports that clearly communicate findings and recommendations
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Act as the main point of contact for clients, brokers, surveyors, and other stakeholders, ensuring proactive and timely communication
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Lead the handling of major losses in line with contractual SLAs and KPIs
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Support junior team members through knowledge sharing and mentoring, contributing to a culture of excellence
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Adhere to Treating Customers Fairly (TCF) principles and maintain professional integrity at all times
Skills and Experience Required
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Proven experience in commercial property claims, with a minimum of 3 years’ external claims experience
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Strong track record in handling complex or high-value commercial property claims
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Ideally CILA or ACILA qualified, or actively working towards qualification
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Excellent communication skills, both written and verbal
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Strong commercial acumen and ability to provide practical, commercially focused solutions
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IT literate and able to manage work efficiently both independently and as part of a team
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Flexible, resilient, and able to work accurately under pressure
Benefits
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Competitive salary with performance-related bonus
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Enhanced contributory pension and flexible benefits
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Enhanced family leave and birthday holiday
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Electric car scheme and voluntary benefits packages
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Share purchase scheme with interest-free loan
Why Apply?
This is an ideal opportunity for a commercial loss adjuster looking to move into major loss claims, taking on high-value work with autonomy while continuing to grow their career in a dynamic and respected claims environment.