Are you an experienced claims professional looking to join a supportive, remote-first team? We’re seeking a skilled Claims Handler to manage property claims across both personal and commercial portfolios.
The Opportunity
We are seeking a skilled Claims Handler to join our expanding remote team. This is a fully remote position, with the option to work from our Bristol office if you live locally or prefer a hybrid approach. You will manage a varied portfolio of domestic and commercial property claims (typically £25k–£250k), taking ownership from first notification through to settlement. A key part of the role will involve reviewing evidence and producing full, detailed reports to a high professional standard—including ABI-style formats. This role suits someone who enjoys technical report writing, structured investigations, and delivering a high-quality customer journey from a home-based setting.
What You’ll Do
• Manage claims from start to finish, ensuring accuracy, compliance, and excellent customer service
• Handle non-delegated authority claims, liaising with insurers, brokers, and stakeholders
• Prepare clear, detailed ABI-style reports including liability, quantum, and policy analysis
• Communicate professionally and empathetically with policyholders throughout the claims process
• Coordinate with surveyors, contractors, and loss adjusters to validate claims and control costs
• Ensure all claims handling meets FCA standards and internal audit requirements
What You’ll Bring
• Background in domestic and commercial property claims, ideally with delegated authority up to £100k
• Strong understanding of TPA operations and insurer liaison
• Experience producing precise ABI-style reports including coverage analysis and reserve setting
• Familiarity with FCA guidelines and compliance frameworks (TCF, Consumer Duty)
• Proficient with claims management systems, ECF platforms, and Microsoft Office
• Cert CII or Cert CILA preferred; ongoing professional development supported
What We Offer
• Competitive salary, negotiable based on experience
• Performance bonuses to reward your contribution
• Pension contributions and generous holiday allowance (28 days + bank holidays)
• Private health care and financial support for CILA qualifications
• Flexible, remote-first working with optional Bristol office use
• Supportive team culture, mentoring, and career progression opportunities
Apply Today
Ready to take control of your claims career and join a team where your expertise is valued, your development is supported, and your contributions make a real impact? Apply now and become a vital part of our growing, high-performing team!