We are seeking an experienced Liability Claims Handler to join a growing and supportive Casualty team.
This role is suited to a candidate with strong Employers’ Liability (EL) and Public Liability (PL) experience who is confident managing claims proactively while delivering a high standard of customer service.
The Role
You will manage your own caseload of EL and PL claims, including personal injury and third-party property damage matters, handling cases from initial investigation through to settlement.
Key Responsibilities
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Investigating policy indemnity and legal liability
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Reviewing and valuing personal injury claims
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Gathering and assessing relevant evidence and documentation
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Liaising with insurers, brokers and policyholders
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Negotiating settlements within delegated authority limits
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Maintaining accurate and appropriate reserves
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Preparing clear and detailed reports
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Progressing claims in accordance with client procedures and service level agreements
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The role is primarily desk-based, with referrals to field adjusters where site investigations are required.
Candidate Requirements
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Previous EL and PL claims handling experience (essential)
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Strong knowledge of personal injury and third-party property damage claims
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Understanding of the Claims Portal and Civil Procedure Rules
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Experience in reserving and settlement negotiation
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Excellent communication and customer service skills
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Organised, proactive and able to manage workload effectively
What’s on Offer
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Competitive salary
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Pension contribution (5% employee / 5% employer)
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Life assurance (x4 salary)
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25 days annual leave, increasing with length of service
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Hybrid and flexible working options
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Funding for professional qualifications
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Leadership and development programmes
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Wellbeing support including 24/7 Employee Assistance Programme
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Retail discounts and financial wellbeing hub
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Enhanced family-friendly policies
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Cycle to Work and salary sacrifice schemes
If you are looking to join a collaborative environment where your expertise will be valued and your development supported, we would welcome your application.