We have an exciting opportunity forSubsidence Claims Handlers across the UK to join a leading insurance services team on a fully remote basis.
In this role, you will manage a portfolio of complex subsidence claims, acting as the primary point of contact for clients and guiding them through the claims process from start to finish. The position requires strong organisational skills, resilience, and a customer-focused approach. You’ll assess each claim on its individual merits and make informed decisions to ensure a fair and positive outcome for every customer.
You will benefit from comprehensive training and ongoing support, enabling you to deliver an exceptional customer experience while developing your expertise in a collaborative environment.
What You’ll Bring:
Experience managing property or subsidence claims – previous claims experience is essential
Excellent communication skills – able to explain complex details clearly and negotiate fair settlements with policyholders, insurers, and contractors
Conscientious, adaptable, and hard-working, particularly during periods of high claim volumes
What You’ll Develop:
Comprehensive Training: Role-specific training to excel in subsidence claims handling
Professional Development: Opportunities to work towards the Cert CILA qualification from the Chartered Institute of Loss Adjusters
What We Offer:
Remuneration & More:
Competitive salary reflecting skills, experience, and qualifications
Self-Invested Personal Pension Scheme (SIPP)
25 days’ holiday plus bank holidays
Fully remote working with flexible hours
Health & Support:
Private healthcare (including cover for pre-existing conditions)
Life assurance
Employee assistance programme
Group Income Protection
Other Benefits:
Voluntary flexible benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing support, and digital GP access
Discounts on a wide range of products and services
Why Apply:
This is more than a job – it’s a chance to build your career and make a real difference in the lives of customers experiencing subsidence claims. You’ll develop specialist expertise, work in a supportive environment, and be part of a team that values excellence and collaboration.
Apply today and take the next step in your subsidence claims career from anywhere in the UK!