As a Property Claims Handler, you will manage property insurance claims from initial notification through to resolution. Your role involves delivering exceptional customer service, assessing claim validity, coordinating repairs, and ensuring compliance with industry regulations.
Key Responsibilities:
- Claims Management: Handle new property claims notifications, collect accurate information, and establish whether claims meet policy conditions.
- Customer Communication: Provide clear guidance to policyholders on claim processes, addressing inquiries and concerns professionally.
- Coordination of Repairs: Arrange for approved professionals to conduct necessary property repairs, ensuring timely and quality service delivery.
- Fraud Investigation: Identify and investigate potentially fraudulent claims, collaborating with legal and claims professionals as needed.
- Documentation and Compliance: Maintain accurate records of all transactions and decisions, ensuring adherence to company quality standards and regulatory requirements.
- Previous experience in property claims handling or a related insurance field.
- Strong understanding of insurance principles and claims processes.
- Excellent communication skills, both verbal and written.
- Proficiency in using claims processing software and Microsoft Office Suite.
- Ability to manage multiple priorities and deadlines effectively.
- Attention to detail and strong analytical skills.
- Empathy and customer-focused approach.
- Ability to work collaboratively within a team environment.
- Adaptability and willingness to learn.
- Problem-solving abilities and sound judgment.
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package
- Opportunities for professional development and career progression.
- Supportive and dynamic work environment.