You’ll be visiting policyholders on-site to assess household claims, gather key information, validate cover, and agree on fair settlements. The role involves collaborating closely with a Home Project Manager team to ensure claims are handled efficiently from start to finish.
This is a field-based role, so you’ll be travelling to customer locations, managing your own diary, and occasionally supporting major incidents outside your usual area.
Key Responsibilities
- Visit customers on-site to assess claims, gather evidence, and validate policy coverage.
- Create detailed work scopes, floorplans, and initial claim reserves using claims scoping software.
- Make liability decisions and appoint suppliers to deliver timely repairs and resolutions.
- Ensure claims are managed in a cost-effective and customer-focused way from first visit through to settlement.
- Work flexibly across the UK, including evenings and weekends when required.
- Collaborate closely with internal teams to share information and manage claim outcomes efficiently.
- Strong empathy and communication skills, with the ability to handle sensitive situations professionally.
- Experience within the Residential (Home) property insurance sector.
- Solid technical knowledge of building pathology and claims best practice.
- Proficiency in claims scoping software (e.g., Symbility, Exactaware) and confident using tablet technology on-site.
- Understanding of Flood, Escape of Water (EOW), and Fire damage claims as well as health & safety regulations.
- Self-motivated with strong organisational skills and the ability to manage a busy workload independently.
- Competitive salary dependent on experience
- Company car
- Annual bonus scheme
- Generous pension contribution
- 29 days holiday plus bank holidays, with the option to buy or sell additional days
- Discounts on insurance products plus retailer savings
- Share schemes and other financial benefits
- Supportive policies including parental and carer’s leave