As our client’s next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you’ll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.
What we Offer
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Reward platform – discounts for over 800 retailers
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25 days holiday (rising with service)
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Well-being centre
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Recognition programme
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Paid fertility appointments
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Pension - matched contribution up to 5%
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Life Assurance (2 x basic salary)
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Development, training and professional qualifications
Duties & Responsibilities:
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Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
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Process all invoices and approve estimates within 5 working days of receipt/agreement.
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Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
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Full completion of all prepared site notes templates and associated documentation within set SLA’s
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Ensure that the data contained in Cq is accurate at all times.
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Assist in maintaining accurate management information by completing spreadsheets as necessary.
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Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
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Identify cases of possible fraud and recoveries and refer as appropriate within set SLA’s.
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Work to ensure correct policy interpretation and validation.
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Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats.
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Ensure files are up to audit standards at all times.
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In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s
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Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
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Build good working relationships with clients and staff, internal and external.
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Maintain an awareness of business opportunities and refer to all identified opportunities.
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Responsible for out of hours calls into the company group via a pre-set rota
Skills & Experience:
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High level of Property Loss Adjuster experience
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Already hold or working towards recognized professional qualifications at a diploma level
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Accuracy, attention to detail and an analytical approach
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Strong verbal and written communication
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Demonstrable experience of organizing and managing own workload is essential
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Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
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Excellent time management to be able to work to short/changing deadlines.
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5 Grade A-C’s GCSE’s or equivalent including Math’s and English
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Being prepared to work nationally on occasion with overnight stays.
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Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays