Our Client is seeking an experienced Liability Manager to take ownership of an established and growing Liability proposition. This is a senior, autonomous role combining operational leadership, business development, and team growth, with a clear mandate to expand market presence and develop long-term client relationships.
The successful candidate will manage an existing portfolio of Liability instructions while actively driving new business, shaping strategy, and building a high-performing team aligned to the Client’s long-term growth objectives.
Key Responsibilities
Leadership & Team Development
● Build, lead, and mentor a team of Liability Adjusters, supporting both technical development and performance management
● Set standards for technical quality, client service, and operational delivery
● Act as a senior referral point for complex and high-value liability claims
● Develop scalable team structures to support future growth
Claims & Operational Management
● Oversee the handling of EL, PL, Products and related Liability claims
● Ensure consistent technical excellence, compliance, and commercial awareness across the portfolio
● Maintain strong governance, reporting, and quality assurance standards
● Support strategic planning around capacity, workflow, and resourcing
Business Development & Growth
● Actively generate new instructions through insurer, broker, solicitor, and commercial relationships
● Represent the business externally, promoting the Liability offering and wider services
● Identify and convert new client opportunities, contributing directly to revenue growth
● Collaborate with senior stakeholders to shape and execute the Liability growth strategy
About You
Essential
● Proven experience in Liability claims handling at a senior or managerial level
● Demonstrable background in business development, client acquisition, or portfolio growth
● Strong leadership capability with experience managing, mentoring, or building teams
● Excellent commercial awareness and stakeholder management skills
Desirable
● Prior experience establishing or scaling a Liability function
● Existing insurer, broker, or corporate client relationships
● ACILA, FCILA, Cert CILA, Dip CII or equivalent professional qualifications
What’s on Offer
● Senior, high-autonomy role with genuine influence over strategy and growth
● Nationwide remit with flexible working arrangements
● Competitive salary and benefits package reflective of seniority
● Opportunity to shape and lead a growing Liability division within a respected, technically focused business
- Liability Manager
- Role Overview
- Key Responsibilities
- About You
- What’s on Offer