We’re looking for a dedicated professional to join our hybrid team (3 days in the office, 2 days remote) in Aylesbury.
In this role, you’ll play a pivotal part in evaluating and processing scopes of work submitted by our trusted network of Restoration and Construction specialists.
Your primary responsibility will be to collaborate with suppliers and clients to agree on the scope of repairs, ensuring properties are restored to their pre-loss condition as efficiently and effectively as possible.
Key Responsibilities
Build and maintain strong relationships with our supplier network
Facilitate clear, consistent communication between all stakeholders throughout the claims process
Assess costs and validate policy coverage
Oversee final reconciliations for completed works
Ensure compliance with service level agreements
Apply client-specific guidelines when scheduling repairs
Coordinate with contractors and clients to finalise repair plans
Ensure schedules are both practical and cost-effective
Provide support and guidance to our supplier network
Proactively resolve challenges during the claims process
Skills & Experience Required
Strong negotiation skills and natural ability to build rapport
A collaborative, team-focused approach
Excellent organisational and prioritisation skills
High attention to detail and investigative mindset
Previous experience in claims validation, insurance, or the drying/construction industry is essential
Proven problem-solving ability with a proactive approach
What’s on Offer
Hybrid working model: 3 days in the office, 2 days remote
Opportunities for professional development, including external qualifications via the Chartered Insurance Institute after your initial training period
A supportive, collaborative team environment
Schedule: Monday to Friday
Employment Type: Full-time, Permanent