We are seeking a Subsidence Technician to join an established and experienced subsidence team. This role offers the opportunity to take full ownership of subsidence claims, managing cases from first notification through to final settlement, while delivering a high standard of technical accuracy and customer service.
You will use your subsidence and building-related claims knowledge to coordinate technical investigations, instruct specialist suppliers, assess damage, and provide informed recommendations that support efficient claim resolution and settlement negotiation.
This is an excellent opportunity for someone who wants to develop their technical expertise, contribute to continuous improvement, and progress their career within a supportive and collaborative environment.
Key Responsibilities
- Take end-to-end ownership of allocated subsidence claims
- Manage claims from initial notification through to final resolution
- Instruct and coordinate external technical specialists (eg. surveyors, engineers)
- Assess cause, scope of damage, and appropriate remedial solutions
- Review technical reports and provide informed recommendations
- Negotiate and agree settlements efficiently and within authority
- Deliver a consistently high level of customer service to customers, clients, brokers, and stakeholders
- Triage claims and determine the most appropriate handling approach, including:
- Desktop handling
- Use of digital solutions (eg. video technology)
- Instruction of external surveyors
- Maintain accurate and up-to-date records on claims management systems
- Communicate proactively and effectively with all parties, prioritising telephone contact
- Ensure adherence to client SLAs, KPIs, and contractual requirements
- Promote and support Treating Customers Fairly (TCF) principles
- Take accountability for resolving issues to a satisfactory conclusion
- Actively contribute ideas and feedback to support continuous improvement across the team
Key Skills & Experience
- Strong knowledge of subsidence and building-related claims and principles
- Excellent written and verbal communication skills
- Good level of IT competency and digital literacy
- Ability to work accurately under pressure and meet deadlines
- Strong organisational skills with attention to detail
- Ability to work effectively both independently and as part of a team
- Demonstrates personal and professional integrity; leads by example
- CERT CILA / CERT CII qualification preferred, or willingness to work towards
Salary & Benefits
- Salary: £35,000
- Enhanced contributory pension
- Performance-related bonus
- Flexible benefits package
- Enhanced family leave policies
- Voluntary benefits schemes
- Birthday holiday
- Share purchase scheme with interest-free loans