A reputable loss adjusting practice is seeking an experienced Property Loss Adjuster to join its Property Division. You’ll be responsible for investigating and managing commercial property insurance claims, ensuring claims are handled thoroughly, professionally and in line with client service standards.
This is a field-based position with the flexibility to work from home while covering a defined geographic area around London and the Home Counties.
Key Responsibilities
You will:
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Proactively investigate commercial property claims, from first instruction through to satisfactory resolution
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Prepare and issue clear, accurate reports in line with contractual requirements and service level agreements
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Communicate effectively with all stakeholders including brokers, insurers, policyholders and external experts
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Manage your caseload with integrity, prioritising customer service and proactive claims progression
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Ensure compliance with Treating Customers Fairly (TCF) principles and internal KPIs
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Participate constructively in the team, sharing knowledge and contributing to continuous improvement
Skills and Experience
You should have:
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A solid background in property claims, with a minimum of three years’ experience — including at least two in an external, field-based role
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Strong technical knowledge of commercial property claims and how perils arise and are assessed
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Excellent communication skills, both written and verbal
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Good IT literacy and a methodical approach to managing documentation and deadlines
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The ability to work independently and as part of a wider team
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A flexible, solutions-oriented attitude and resilience under pressure
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Ideally a Diploma level qualification with CILA or willingness to work towards it
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A full UK driving licence
Package Highlights
The role offers:
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Competitive base salary
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Performance-related bonus
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Enhanced contributory pension
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Flexible benefits package
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Electric car or car scheme options
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Enhanced family leave and voluntary benefits
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Birthday holiday and share purchase options